Sales Support Specialist

What´s the role?

As the Sales Support Specialist, you will Function in multiple roles that support the performance of the store’s retail experience. Responsible for ensuring extraordinary customer experience by facilitating the coordination of customers being welcomed in, prioritizing transactions, and advising of any waiting time. Own the store’s service customer experience! Responsible for troubleshooting effectively and then resolving and/or following up on customer issues, ensuring our customers’ needs are addressed promptly, and communicating with the management team effectively.

Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assistance in the adherence to store merchandising standards, and the safety and security requirements in the store. Operate various internal tools and systems, terminal consoles, and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers, and various Liberty departments.

May sell all products and services offered by the company. Answer inbound calls and assist sales representatives and customers by performing quick hit sales transactions.

How can you add value?

Customer experience and sales:

• Welcome customers to our stores, coordinate check-in process and customer flow.
• Function as a customer experience advocate
• Assist with sales when needed.
• Work in a team environment to meet and exceed assigned goals.

Store operations:

• Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
• Perform operational tasks to always maintain audit-ready status in store
• Prepare bank deposits.
• Balance cash drawer
• Process and prepare paperwork for recordkeeping and report generation.
• Assist with store merchandising.
• Working in other locations as the needs of the business dictate what may be required.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or Experience:

High School Diploma required. Associate degree preferred. 

1-2 years of relevant work experience.

Other Qualifications:

• Valid driver’s license
• Fully Bilingual (Spanish and English).
• Excellent interpersonal, verbal, and written communications skills and attention to detail.
• Work flexible hours (including evenings, weekends, and holidays).
• Strong working knowledge of computer systems/software and computerized billing.
• Strong customer service skills.
• Thorough research skills.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Assessment, background check and drug test will be required to be a successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.