Billing, Budgeting, Business-to-Business (B2B), Contract Management, Cross-Functional, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Detail Oriented, Environmental Compliance, Establish Priorities, Field Sales, Inside Sales, Maintenance Services, Microsoft Dynamics, Microsoft Office, Multitasking, Oil and Gas, Onboarding, Operational Improvement, Operational Strategy, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Proposal Writing, Recruiting/Staffing Agency, Regulatory Requirements, Reimbursement, Resolve Customer Issues, Sales, Sales Management, Sales Qualification, Sales Support, Salesforce.com, Team Player, Telephone Skills, Time Management
Company Information: AssetGuard Products is a leading provider of environmental compliance products and solutions tailored for the industrial and oil and gas markets. With a commitment to Safeguarding Assets, Conserving Resources, and Securing Tomorrow, we help our clients meet regulatory requirements while improving operational efficiency.
Website: Secondary Containment Solutions | AssetGuard
Position Summary: The Sales Support Representative serves as the primary inbound contact for clients and leads, delivering high-quality client success support and sales enablement to help retain customers and drive revenue. This hands-on role qualifies inbound leads, handles client inquiries, supports outside sales with quotes and order processing, and ensures smooth handoffs and excellent client experience.
Key Roles / Responsibilities:
- Answer inbound phone calls, emails, and web inquiries promptly and professionally.
- Qualifying inbound leads: gather contact details, needs, timeline, budget, and buying readiness; record and update CRM entries.
- Route qualified leads to outside sales with clear handoff notes and follow-up tasks.
- Support outside sales: prepare quotes/proposals, assist with order entry, track contract and fulfillment status.
- Manage client issues (billing, product questions, returns, scheduling); resolve or escalate according to guidelines.
- Conduct onboarding tasks and follow-ups to ensure timely time-to-value for new clients.
- Maintain accurate CRM and ticket records; document interactions and next steps.
- Follow up on outstanding quotes, renewals, and service requests to advance opportunities.
- Contribute client feedback and suggestions to product, operations, and sales teams.
Required Education, Experience, and Qualifications:
- 2+ years in client success, customer service, inside sales, or sales support.
- Strong phone presence and clear verbal/written communication.
- Experience qualifying leads and supporting sales workflows.
- Proficiency with CRM systems (Salesforce, HubSpot, MS Dynamics or similar) and MS Office/Google Workspace.
- Organized, detail-oriented, able to prioritize multiple tasks.
- Customer-focused, team-oriented, and comfortable working cross-functionally.
- Experience in B2B environments or supporting outside sales teams – Preferred
- Familiarity with quoting/order-entry tools and basic contract/admin processes - Preferred
Working Conditions:
- Prolonged periods sitting, standing and walking.
- Must be able to comprehend and follow written and oral instructions.
- Must be able to complete tasks even with frequent interruptions.
- Must be able to use discretion and independent judgment as needed.
- Must be able to speak clearly on the phone and to fellow workers.
Benefits:
- Competitive Compensation Package
- Medical + Dental + Vision Coverage
- 401K + Company Match
- Life Insurance + Long Term Disability Coverage – 100% Company Paid
- Health Savings Account (HSA)
- Gym Reimbursement Program
- Tuition Reimbursement Program
- Wellness Check Program - Insurance Premium Discounts
- EAP Resources
- Paid Holidays
- Paid Time Off (PTO)
Wilks Brothers and affiliated companies does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Recruitment agencies or recruitment services may contact recruiting@wilksbrothers.com for more information.
This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.
I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.
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