Sales Support Coordinator

Purpose
Contributes to the growth of business by regularly communicating with clients, accurately answering questions, and quickly resolving concerns.

Job Functions

• Maintains all existing accounts as assigned, including customer set-up, forecasting, inventory overview, and order processing.
• Periodically reviews the location of each account on a weekly basis to determine whether representatives/service groups are providing needed information/orders.
• Follows up with all leads provided as required.
• Analyzes customer business through customer POS data and Ty Inc. sales data.
• Coordinates customer product programs, including securing all items—new and existing—into each customer’s price book.
• Utilizes exceptional problem-solving, quick thinking, and communication skills to keep relationships with buyers as strong as possible.
• Performs other related duties as assigned.

Physical Requirements

• Regularly uses a keyboard/mouse to interact with a computer.
• Regularly required to communicate verbally and via writing.
• Regularly proofreads and/or reviews documents.
• Regularly lifts or carries objects weighing up to 50 lbs.

Educational/Required Skill Requirements

• Bachelor’s degree in business administration or related field.
• Three to five years of work-related experience.
• Expert knowledge of gift/collectible and plush toy industry.
• Proficient knowledge of the Internet, email systems, and Microsoft Office products.
• Exceptional verbal and written communication skills.

Preferred Skills

• Strong understanding of sales and sales operations practices.
• Proven and accomplished in executing against deliverables.
• Ability to exercise good judgement, work with minimal supervision, and maintain confidentiality of any shared information and/or assignments.
• Ability to analyze data and determine appropriate action.
• Ability to identify any potential issues, rectify concerns, and manage obstacles with a sense of urgency.