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Sales Support Coordinator

Cyient Ltd

East Hartford, CT

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JOB DETAILS
SALARY
$50,000–$65,000 Per Year
SKILLS
Communication Skills, Contract Requirements, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Follow Through, Government Contracts, Government Requirements, Microsoft Excel, Microsoft Office, Microsoft Outlook, Operational Support, Order Management, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Process Improvement, Record Keeping, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Sales Operations, Sales Support, Supply Chain, Supply Chain Operations, Technical Writing, Time Management, United States Citizen, Writing Skills
LOCATION
East Hartford, CT
POSTED
30+ days ago

Sales Support Coordinator - Order Processing & Customer Support

Salary: 50k-65k

Aftermarket Operations has an opening for a Sales Support Coordinator to support quoting, sales order processing, shipment coordination, and customer documentation activities. This role works closely with sales, operations, and supply chain teams to ensure accurate order entry, timely fulfillment, and responsive customer communication in a fast-paced environment.

Role Responsibilities

The Sales Support Coordinator supports daily order management and fulfillment activities, including:

  • Processing material quotes, no-quotes, and sales orders in SAP with same-day turnaround expectations.
  • Coordinating with internal teams to resolve order, inventory, shipment, and fulfillment issues.
  • Tracking shipments and providing customers with airway bill and delivery information.
  • Communicating proactively with customers regarding order status, delays, and receipt issues.
  • Expediting urgent orders and ensuring follow-through to completion.
  • Preparing and distributing customer documentation packages and technical data records.
  • Monitoring open orders and inventory availability to support rapid shipment of available material.
  • Maintaining accurate transactional records and supporting process improvement initiatives.

Basic Qualifications

  • 1-3 years of experience in sales support, customer service, supply chain, delivery assurance, or related operational support roles.
  • Strong attention to detail with the ability to manage high-volume transactional work accurately.
  • Experience working in fast-paced, deadline-driven environments.
  • Proficiency with Microsoft Office applications, particularly Excel and Outlook.
  • Strong written and verbal communication skills.
  • U.S. Citizenship required due to government contract requirements.

Preferred Qualifications

  • Experience with SAP or similar ERP systems.

About the Company

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Cyient Ltd

At Cyient, we work towards improving the daily lives of people with unwavering focus. From a quieter flight to a safer train journey, a more reliable energy supply, or a quicker internet connection, we provide engineering, manufacturing, geospatial, network and operations management services to industry leaders across the globe.  Our 15,000 associates are located in more than 21 countries, supporting 12 industries, including aerospace, rail transportation, power generation, telecommunications and medical technology.  With a sound track record of growth and profitability, we are committed to developing a sustainable society and actively promoting education and inclusive growth initiatives in our local communities.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Engineering Services
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance, Military Leave
FOUNDED
1991
WEBSITE
https://www.cyient.com/about-us/who-we-are/