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Sales Support Administrator - onsite west of Pittsburgh, PA

A.C. Coy

Pittsburgh, Pennsylvania

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JOB DETAILS
JOB TYPE
Contractor
SKILLS
Administrative Management, Administrative Skills, Business Administration, Communication Skills, Cross-Functional, Customer Relations, Data Analysis, Data Entry, Detail Oriented, ERP (Enterprise Resource Planning), Interpersonal Skills, Microsoft Office, NetSuite, Order Management, Order Processing, Order to Cash, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Performance Metrics, Pricing, Reporting Dashboards, Sales, Sales Administration, Sales Support, Supply Chain Management, Trend Analysis
LOCATION
Pittsburgh, Pennsylvania
POSTED
11 days ago
Overview:

Location: Hybrid, Robinson PA
Job Type: Contract
Work Authorization: No C2C or Sponsorship


The A.C.Coy Company has an immediate opening for a Sales Support Administrator Manager role.  Ideal candidates will optimize the sales/order fulfillment process.  

Responsibilities:
  • Contribute to the processing of orders from international customers and guarantee their satisfaction
  • Ensure the processing and administrative and IT monitoring of orders, ensuring that precise and fair information is disseminated.
  • Process complex orders involving multiple options and references, international transport and compliance with contractual commitments specific to each customer
  • Review quotations and validate items, pricing, customer setup, and ensure the quote is not signed without approved changes
  • Verify approved quotation is converted into an accurate sales order and monitors the progress through the order to cash process
  • Monitor margins and other KPI’s/ Monitor a dashboard to follow up the performance of delivery / KPI on service
  • Develop and implement order management processes and procedures to enhance efficiency and accuracy
  • Provide administrative support in cases of export to new markets
  • Analyze order data to identify trends, bottlenecks, and opportunities for improvement
  • Manage and develop a team of order management specialists
  • Collaborate with IT to optimize order management systems and technology
  • Monitor key performance indicators (KPIs) and report on order management performance
  • Participate in the monthly Demand & Supply Review Meetings
Qualifications:
Education: Bachelor’s degree in business administration, Supply Chain Management or equivalent experience
  • 3-4 years' experience with supporting a sales department
  • Data entry/processing of orders
    • entering part #'s and pricing
  • Monitoring of sales process
  • Proficiency in ERP systems and order management software, preferably NetSuite, and MS Office
  • Excellent communication and interpersonal skills demonstrate a customer-focused mindset
  • Ability to coordinate effectively with cross-functional teams to achieve shared objectives
  • Attention to detail and strong organizational skills
  • Strong analytical and problem-solving skills

About the Company

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A.C. Coy