Reporting to and under the direction of the Sales Manager, the Group Sales Supervisor is responsible for overseeing all bookings and greeting casino tours.
Essential Job Functions:
• Excellent internal/external guest service;
• Maintain a working knowledge of the Marketing Programs Database;
• Supports the Sales Manager in all areas of the Sales Department;
• Record and forward tour, and group deposits to the appropriate departments;
• Ensure that Sales personnel are informed of all casino information which impacts their daily operations;
• Ensure all tour group members are enrolled in the Players’ Club and receive instruction on the benefits of the Players’ Club program;
• Coordinate and maintain Tour Department filing systems, procedures, contracts, and other documentation relative to sales business agreements;
• Assist with the PBX/RV Park day-to-day operations, as needed;
• Coordinate FAM Tours as requested by tour leaders;
• Monitor and order all departmental and operational supplies in a timely manner;
• Other reasonable duties as assigned.