Sales Supervisor

Wide Open West

Augusta, Georgia

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JOB DETAILS

SKILLS

Broadband, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Analysis, Dental Insurance, Leadership, Marketing Campaign, Mentoring, Microsoft Office, Office Equipment, Onboarding, Operations, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project Tracking, Project/Program Management, Promotional Programs, Revenue Growth, Sales, Sales Management, Team Lead/Manager, Telecommunications Industry, Telesales, Training/Teaching, Tuition Reimbursement, Vision Plan

LOCATION

Augusta, Georgia

POSTED

2 days ago

Inbound Sales Supervisor

Location: Augusta, GA., Madison Heights, MI., Pinellas, FL.,

(Must live within 1 hour of the above listed locations)

Lead a Team. Drive Results. Help Customers Connect.

At WOW!, we're on a mission to deliver reliable, high-speed broadband that powers how people work, learn, and stay connected. As an Inbound Sales Supervisor, you'll play a key leadership role in driving sales performance while coaching and developing a team of inbound sales representatives who help customers choose the right services for their needs.

This is a hands-on leadership role where you'll inspire performance, support team growth, and help build a culture focused on results, collaboration, and exceptional customer experience.

If you thrive in a fast-paced sales environment, enjoy mentoring others, and are energized by hitting team goals, we'd love to hear from you.

Let me tell you about the perks:

Salary: Up to $60,000/year + commission
Medical, dental, and vision insurance
401(k) with company match
Paid time off & company holidays
Tuition reimbursement for continued development
Employee broadband discounts (in service area)

What You'll Do:

As an Inbound Sales Supervisor, you will lead the daily operations and performance of an inbound sales team while ensuring WOW! customers receive exceptional service.

Your responsibilities will include:

Lead and motivate a team of sales representatives to achieve weekly, monthly, quarterly, and annual sales goals

Monitor team performance metrics and KPIs, providing coaching and feedback to drive individual and team success
Deliver ongoing coaching, training, and development to improve sales performance and customer engagement
Ensure sales representatives are effectively engaging potential WOW! customers and presenting our products and services with confidence
Support marketing initiatives and campaigns by ensuring the team is aligned on messaging, offers, and promotions
Assist with interviewing, hiring, onboarding, and developing high-performing sales representatives
Lead performance reviews, recognition programs, and development conversations to foster a culture of continuous improvement
Manage special projects and oversee employees assigned to special initiatives
Monitor staffing levels and schedules to ensure appropriate service levels and response times
Resolve customer concerns and service issues quickly and professionally according to company standards
Maintain strong communication and collaboration with sales leadership, field operations, contractors, and office teams

What You Bring

To be successful in this role, you'll bring a combination of sales leadership, coaching ability, and a results-driven mindset.

Preferred Qualifications

2-3 years of related experience and/or training, or an equivalent combination of education and experience
Prior sales or call center leadership experience strongly preferred
Experience in the telecommunications or cable industry is a plus
A positive, "can-do" attitude and ability to thrive in a fast-paced environment
Strong communication and presentation skills, with the ability to motivate and guide teams
Ability to analyze performance data and metrics to identify coaching opportunities and drive improvement
Proven ability to solve problems, adapt to change, and lead teams through challenges

Technical Skills

Microsoft Office
Experience using CRM systems and internal reporting tools to track performance metrics

Work Environment

Requirements include:

Ability to sit or stand for extended periods
Frequent use of computers and standard office equipment
Ability to communicate clearly with employees and customers
Occasional travel for business purposes may be required

WOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer

All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Sales Supervisor

Wide Open West

Augusta, Georgia

About the Company

Wide Open West

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