Sales & Service Representative - American Family Insurance Agency

Job Title: Sales & Service Representative (Insurance) — No Cold Calling / No Individual Sales Quotas Company: American Family Insurance Agency Location: Edina, MN 55439

Job Type:

Full-time

Job Summary:

Rick DeKoter Agency is a top-performing American Family Insurance agency with 25+ years of success, and we’re looking for an outstanding Sales & Service Representative to join our team. If you’re energized by helping people, enjoy a positive “glass half full” environment, and want to learn alongside a successful entrepreneur and team, this could be a great fit.

This role offers a generous compensation package, paid training and licensing, and a schedule that keeps your evenings and weekends free.

Responsibilities:

• Sell and service insurance policies for new and existing customers (NO cold calling or individual sales quotas).
• Educate clients on coverages, exclusions, and policy changes; answer coverage and service questions with accuracy and care.
• Conduct needs-based conversations and Personal Insurance Reviews to recommend appropriate protection.
• Prepare quotes and applications and follow up on inbound/outbound opportunities.
• Process policy transactions and maintain accurate records (enter leads, run MVR/claims reports, submit new business, and complete policy changes).
• Help customers navigate the claims process by providing guidance and ongoing support.
• Explain billing statements and collect premiums as needed.
• Support daily office operations (phone calls, scanning, filing, organizing, and mailing).
• Identify cross-sell opportunities and request referrals to support agency growth.
• Work closely with the team to achieve agency service and sales goals.

Requirements:

• No insurance experience required—we’ll train the right person.
• Dependable, positive, and eager to learn.
• Excellent customer service and communication skills.
• Must have, or be willing to obtain, a Minnesota Property & Casualty license within 90 days (agency pays licensing costs).
• Consultative, needs-based selling approach.
• Self-starter who can work independently and make sound decisions with minimal direction.
• Comfortable with Windows-based software and learning new systems.
• Strong organization, prioritization, and multitasking skills.
• High school diploma required; post–high school education preferred.

Schedule:

• Employee’s choice of shift between 7:30am – 4:00pm and 9:00am – 5:30pm
• No evenings or weekends required

Compensation:

• Base hourly + team bonuses, with potential additional individual commissions.
• Expected base: $20–$22/hour
• Typical total annual range: $60,000–$70,000

Benefits

• Paid time off (PTO) and paid holidays
• All training and licensing paid for by the agency
• $150/month stipend toward Health insurance OR 401(k) offered by the agency

Work Location:

• In-person (Edina, MN 55439)

Why American Family Insurance and our Agency:

American Family agents serve as local experts and trusted advisors to their customers. We get to know you like family - that is why so many people choose American Family over other insurance companies to protect their dreams. The same commitment to customers is extended to our workforce. We have a track record of awards for diversity, growth, opportunity and employer of choice. We are a family and we all succeed together.