Sales Representative II, Medicare

Job Summary:

In addition to the responsibilities listed above, this position is also responsible for collaborating in the development and implementation of competitive sales strategy for Medicare accounts, with guidance; providing a positive experience to customers with Medicare accounts following limited instructions; contributing to collaboration within teams to support customer needs for Medicare accounts; executing sales and renewals for Medicare accounts with guidance from a supervisor; and meeting standard goals for sales and retention of Medicare accounts.

Essential Responsibilities:

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Ensures a high level of customer service is provided by: identifying appropriate solutions based on lead/prospect/customer needs in fulfillment of performance and service quality goals, as well as the KP mission, with minimal guidance; exhibiting working knowledge about various health plans and benefits to leads/prospects/customers and brokers/consultants to convey KPs unique value proposition; and resolving standard lead/prospect/customer questions or issues in a timely manner with limited guidance.
• Generates prospective sales by: organizing open enrollment events, and preparing material for formal presentations to prospective customers with limited guidance; utilizing standard strategies to build relationships with key influencers, brokers, consultants, decision makers, and/or community groups to support new business opportunities and prospective customers; exhibiting working knowledge on prospecting, sourcing, and developing and maximizing referral networks to build own book of business; collecting, submitting, and/or materials/forms for incoming business opportunities with limited guidance; using standard strategies to work with key influencers, brokers, consultants, decision-makers, and/or community groups and successfully win new leads/prospects/customers by conveying the value of enrollment, with minimal guidance; and supporting the team to maintain and use new applicable and relevant resources such as the sales database, reports, media, and industry intelligence, on sales prospects with minimal guidance, and providing updates to the team.
• Contributes to strategic development by: developing strategy to meet annual sales targets, goals, and initiatives, with limited guidance; gathering data for sales status reports including sales activity, follow-up, closings, and target achievement; utilizing research and working knowledge of health care marketplace to articulate internal sales strategies and drive external sales with limited guidance; gathering, analyzing, and applying data on competitor, customer, and industry trends related to sales strategy with minimal guidance from a supervisor; supporting the use of sales performance data to maximize performance and develop insights and standard sales strategies to accomplish sales plans; and collaborating with team members on optimal offering conditions and/or market segmentation (e.g., benefits, pricing) to drive internal negotiations and sales strategy, with minimal guidance.