Sales Representative, Contact Center

Type: Full-time, remote, non-exempt role.

Location: Nationwide across the US

Requirements: Professional home office with high-speed internet and pre-existing right-to-work status required (Onward Climate does not provide sponsorship or relocation assistance).

CULTURE & IMPACT

Every day, we work together as a community to connect people with solutions that enable the clean energy transformation. We partner with major utilities to engage, enroll, and empower their customers through programs that make a difference. We bring a service-oriented mindset to every sales call and hold ourselves accountable to high levels of professionalism. Great sales don't just convert customers-they power a more resilient, cleaner energy system and a better future for all.

RHYTHMS OF THE ROLE

Focus: Enroll utility customers into energy programs through high-volume outbound calls.

Schedule: 40 hours/week. A minimum of 30 hours will be dedicated to active calling during local program hours (9 AM – 7:30 PM PST | 10 AM – 7:00 PM CST/EST).

ABOUT YOU

• Experience: 1+ years in sales with a track record of meeting KPIs; B2C inside sales experience preferred. You are tech-savvy and comfortable with Google Apps and CRM/dialing systems.
• Resilient Communicator: With a natural phone presence and a commitment to active listening, you navigate challenging conversations and handle objections with professional grace.
• Values Driven: Genuinely motivated by environmental sustainability, you possess a talent for building product value and connecting it to a customer's personal values to drive sales.
• Detail-Oriented: You maintain high accuracy in sales documentation and a steadfast commitment to digital privacy protocols.

EXPECTATIONS

• Performance Standards: Meet sales performance KPIs with a consistent average of 55+ dials per hour and steady growth in sales conversion rates. Meet or exceed specified outreach hours, call quality, and professionalism performance measures.
• Navigate Barriers: Confidently address customer concerns and overcome objections by connecting program benefits to customer needs to drive enrollments.
• Professional Resiliency: Thrive in a high-call-volume environment by maintaining a positive, professional presence throughout every interaction.
• Commit to Growth: Engage in a culture of continuous improvement through robust paid training to master our programs while sharpening your professional sales and communication skills.

WHY JOIN US?

• Competitive Pay: On target earnings of $68-$70k annually earned through $23-$24/hr starting base pay (DOE/Location) plus a monthly bonus structure with high earning potential (top Sales Representatives earn over $80k)
• Profit Sharing: We believe in collective success and share profits with employees.
• Work/Life Balance & Earned Flexibility: We offer a fully remote role with a schedule designed to respect your life outside of work. While onboarding is fixed, the opportunity to negotiate a non-preset schedule and adjust hours in collaboration with your supervisor is a benefit earned through consistent performance and reliable communication.
• Comprehensive Benefits: Excellent medical, dental, and vision coverage with most premiums covered by Onward Climate, annual HSA contributions ($1,000 for individuals / $4,000 for families), up to a 4% 401(k) match, and a monthly internet stipend.
• Paid Time Off: Up to 4 weeks paid vacation annually plus up to 10 days accrued sick time per year, 11 paid holidays, 2 wellness days, and 8 hours of paid volunteer time. Opportunity to earn bonus paid vacation days by reaching sales targets.

YOUR TOTAL COMPENSATION AT ONWARD CLIMATE: Our compensation grows with you. Whether for an individual or a family, we invest in your benefits so you can focus on making an impact. (Refer to the Full Job Description attachment at the bottom of this listing to review a compensation visual)

*Base salary ranges and bonus structures are discretionary, subject to change, and may be modified in the future. Profit sharing is determined based on year-end company performance.

OUR COMMITMENT TO DIVERSITY, INCLUSION AND EQUITY

Onward Climate is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. Onward Climate welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law.