Hugg and Hall Equipment Company is looking for someone with strong sales and customer service skills to join our team as a Sales Representative for our Product Support team. We are a full-service equipment company specializing in industrial and construction equipment since 1956.
ABOUT THE POSITION
The Customer Service Sales role is responsible for promoting and growing aftermarket parts and service sales,while ensuring the highest standards of quality and satisfaction throughout the customer lifecycle. This position is accountable for the entire customer experience from initial quote through final repair, accurate invoicing, and payment collection. The role requires strong customer-facing and field-based interaction to deliver an exceptional customer experience.
In this role, you will:
- Engage with current and prospective customers to promote and sell aftermarket parts and service, address inquiries or concerns, build lasting business relationships, and ensure a high level of customer satisfaction.
- Manage time and assigned territory by establishing a routine and schedule that allows for effective territory coverage and adequate face-to-face interaction with customers and potential customers. Own the complete customer experience: from quote to repair, invoice to payment.
- Communicate effectively with all involved parties to ensure quotes are processed in a timely manner, jobs are progressing as scheduled, and sales targets are being reached.
COMPENSATION/BENEFITS
- Competitive Compensation - Salary + Commission
- Company provided vehicle, phone, tablet
- Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
- 401k with company match
- Generous PTO Plan
- Paid Holidays
REQUIREMENTS
- 3+ years of sales, customer support, or account management experience
- College Degree in Business, Sales, or Related Field Preferred
- Mechanical knowledge or experience a huge plus
- Experience in the construction or material handling equipment industry a huge plus
- Minimum of 21 years of age
- Valid driver's license and a Safe driving record
- Ability to obtain a forklift certification
- High School Diploma or Equivalent
- Independent time management and organization
- Ability to lift up to 100 lbs and travel regularly in a field-based role
SKILLS THAT WILL SET YOU UP FOR SUCCESS MAY INCLUDE:
- Outstanding customer relations
- Ability to sell products and services at all levels
- Industry experience in equipment sales, field service, or logistics.
RELATED EXPERIENCE MAY INCLUDE: Account Manager, Counter Sales, Rental Sales, Parts Sales, Territory Manager, Outside Sales, Inside Sales, Territory Sales
[This position is deemed a Safety Sensitive job for purposes of the Arkansas Medical Marijuana Amendment, the Oklahoma Medical Marijuana and Patient Protection Act and the Louisiana Therapeutic Marijuana Act.]
PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS
- This position will mostly be working in operating facilities and outdoors traveling to numerous customer locations.
- The employee will encounter varying weather conditions and temperatures.
- The normal auto hazards will apply.
- This position is continuously required to talk or hear; regularly required to sit, stand, walk, or climb.
- This position will frequently use hands to type and requires sitting at a computer desk for extended periods of time with frequent use of computer keyboard.
- Must be able to frequently lift up to 100 pounds.
- Position requires driving vehicle to and from customer locations on occasion.
ABOUT US:
For 70 years, Hugg & Hall Equipment has been the industry leading, full-service industrial and construction equipment dealership in the South. With locations throughout Arkansas, Louisiana, and Oklahoma, we take pride in providing best in class customer service and an environment where each of our employees feel valued and supported.
Learn more about us by visiting www.hugghall.com
Hugg & Hall Equipment Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We are a Safety-First workplace.
(Initial hire requires passing of pre-employment background check, drug test, and driving record[for driving roles])