Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities
• Lead Generation: Holds self-accountable for prospecting a minimum of 1-2 hours each day. • Obtains referrals from families served by the location. • Networks and builds community and civic relationships. • Explains and presents presentations to families served and referred families. • Maintains and tracks activity levels to ensure productivity. • Build Relationships with Families: Responds to client inquiries in a timely, respectful, sensitive and professional manner. • Connects with families through listening, honest communication and genuine concern. • Develops an understanding of each family's unique needs and offers solutions that provide value to them. • Stays in touch with families to ensure satisfaction. • Prepares for all appointments and performs all procedures with professionalism and attention to detail. • Follows through on all customer problems and requests. • Builds trust-based relationships to earn the right to ask for referrals. • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning. • Teamwork: Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future. • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service. • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales. • Shares family concerns with rest of the SCI team.
Minimum Requirements
Education: High school diploma or equivalent 1-2 years of college or an equivalent of education and experience
Experience: High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver's license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board
Knowledge, Skills and Abilities
Must be able to pass the Company's internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills
Benefits
• Medical • Dental • Vision • Flexible Spending Accounts (health care and dependent care) • Health Savings Account with Company Contribution • Sick Leave • Short-Term Disability • Long-Term Disability • Life Insurance • Voluntary Accidental Death or Dismemberment Insurance • Dependent Life Insurance • SCI 401(k) Retirement Savings Plan with Company match • Employee Assistance Program
Target Compensation Range
$50,000 to $100,000 annually.
The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.
(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)
About Us
Life's not about a job, it's about purpose.
Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?
We're looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We'll change everything you ever thought about working in the funeral services industry. This isn't your typical job-and we're not your typical company!
Our Sales Professionals Enjoy
• Unlimited Income Potential - with a competitive commissioned incentive package • Stability - a recession-resistant, human centered business • Brand recognition - Our Dignity Memorial is the North America's largest provider of funeral, cremation and cemetery services. • Company-Provided Leads - we use the world's #1 lead-management system and other best-in-class technology platforms • Ongoing training • Advancement opportunities
Our Mission
At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.
BETTER HEALTH
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
Contact Information
Postal Code: 32701 Category (Portal Searching): Sales Job Location: US-FL - Altamonte Springs