Sales Operations Systems Analyst

What's the Opportunity 

We are seeking a Sales Operations Systems Analyst to support and scale our go-to-market operations. This role will serve as a primary resource for CRM administration, user support, data quality management, system enhancements, and process execution across Sales. The ideal candidate combines strong technical aptitude with a customer-service mindset. They enjoy solving problems, improving processes, maintaining data integrity, and partnering closely with business stakeholders to drive operational excellence. 

This position reports to the Director of Revenue Operations and will work closely with Revenue Operations, Sales Leadership, Deal Desk, Customer Success Operations, and Business Systems teams. 

This role is located in the United States. 

Sales & Revenue Systems Administration 

• Serve as a primary resource for day-to-day support of Salesforce and related go-to-market technologies
• Investigate, troubleshoot, and resolve system, process, and data issues reported by business users
• Partner with Business Systems and Development teams to document requirements, validate solutions, and support deployments
• Execute user acceptance testing (UAT) and assist in validating system enhancements before release
• Monitor system adoption and identify opportunities to improve user experience and process adherence
• Support technology implementations, migrations, and operational rollouts across the go-to-market organization 

User Support & Stakeholder Partnership 

• Serve as a primary point of contact for inbound sales operations and systems requests
• Manage and resolve support tickets in a timely and professional manner
• Partner directly with Sales, Deal Desk, Customer Success, and Leadership teams to understand business needs and recommend solutions
• Communicate system updates, process changes, and best practices to end users
• Deliver occasional live trainings and create short enablement videos to support process adoption 

Data Quality & Governance 

• Monitor CRM data quality and proactively identify data integrity issues
• Manage duplicate records, account ownership, territory assignments, and enrichment processes
• Maintain integrations with enrichment and data providers such as ZoomInfo and similar platforms
• Identify trends and root causes of recurring data issues and recommend preventative solutions
• Support ongoing governance efforts to improve system accuracy, consistency, and scalability 

Process Improvement & Documentation 

• Document business processes, system configurations, and operational procedures
• Create and maintain training materials, knowledge base articles, and process documentation
• Identify opportunities for automation and operational efficiency improvements
• Assist in designing scalable workflows that improve user experience and reduce manual effort 

Reporting & Operational Analysis 

• Support reporting and analysis related to territories, account assignments, capacity planning,
• pipeline hygiene, and operational performance
• Validate data used in forecasting, territory planning, and executive reporting
• Assist in identifying trends, gaps, and operational risks through data analysis
• Provide actionable insights that support decision-making across the go-to-market organization 

Qualifications 

• 2+ years of experience in Sales Operations, Revenue Operations, Business Systems, CRM Administration, or a related field
• Experience working within Salesforce
• Strong understanding of CRM data structures, reporting, and workflow management Experience managing data quality, deduplication, enrichment, and user support processes
• Understanding of CRM data structures, sales processes, and go-to-market operations
• Experience supporting business users, troubleshooting operational issues, and documenting requirements
• Experience participating in system testing, UAT, or technology implementations
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to explain technical concepts to non-technical stakeholders
• Highly organized with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment 

Preferred Qualifications 

• Experience with ZoomInfo, Clay, Gong, Nooks, or similar GTM technologies
• Experience with workflow automation tools such as Zapier
• Experience supporting territory management and account assignment processes
• Experience creating training content, documentation, or user enablement materials
• Familiarity with SaaS sales and revenue operations processes 

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