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Sales Operations Supervisor - Operational Backbone Behind Our Sales Success - Columbus, Ohio

Wasserstrom

Columbus, Ohio

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Check Processing, Communication Skills, Conflict Resolution, Continuous Improvement, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Distribution Services, Establish Priorities, Finance, Food Services, Inside Sales, Leadership, Mentoring, Microsoft Office, Microsoft Product Family, Operations Management, Order Management, Partner Sales, Performance Goal Setting, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Reporting Dashboards, Request for Proposals (RFP), Resource Management, SAP, Sales, Sales Operations, Sales Strategy, Sales Support, Sales Training, Team Lead/Manager, Training Program, Training/Teaching, Writing Skills
LOCATION
Columbus, Ohio
POSTED
30+ days ago

The Wasserstrom Company is the leading Food Service Distributor in the nation. Established in 1902, we are a family-owned company with our headquarters in Columbus, Ohio. We currently have a career opportunity available for a Sales Operations Supervisor to join our team. The Sales Operations Supervisor is responsible for leading a team that supports the sales organization through order management, customer service, and operational execution. This role ensures accuracy, efficiency, and high customer satisfaction while driving continuous improvement across processes and team performance.

Responsibilities Include:

Supervisory

  • Actively lead the mentoring and training of Inside Sales Representatives (ISR) in their daily responsibilities to support the customer, sales teams and other departments in accordance with sales initiatives and strategies.
  • Foster accountability, collaboration and continuous improvement
  • Set clearly defined performance goals and objectives for each ISR and provide development opportunities to stretch their capabilities and growth potential.
  • Provide direction and guidance with internal and external conflict resolution and when necessary, act as the escalation point until resolved
  • Create a culture focused on responsiveness, accuracy, customer service and operational excellence
  • Conduct weekly check-ins, motivational messaging and identify/update training opportunities as needed
  • Manage current staffing and planned staffing, workload prioritization, scheduling (including during associate PTO), and resource allocation.
  • Lead communication with ISR’s when business needs require special projects and research

Sales Support

  • Partner with Sales Leaders to support strategic growth initiatives and key customer relationships
  • Oversee daily Sales Department Inbox activity to address inquiries, deliver support and drive prompt resolution
  • Support National Regional and Hospitality programs and contract compliance

efforts

  • Create and implement continuous improvement projects with a focus on automation and utilization of AI
  • Provide training programs and enhance product knowledge and improvements to product database.
  • Coordinate the research of incoming RFP’s and large quotes for product identification.
  • Review of Aged Order and Discontinued Items for further action
  • Resolve escalated operational issues received by team for immediate resolution
  • Serve as cross-functional liaison between Sales, Operations, Finance, Customer Service and IT to resolve issues and improve communication.

 

Administration

  • Daily review and distribution of daily departmental reports, dashboards and performance metrics
  • Review of all open contracts in system for date of allocation to assignment of team for action.
  • Review of new rollouts in system approval for processing
  • Daily approval of OnBase requests and sales team check requests
  • Approval of all timecards and PTO requests
  • Partner with HR to adhere to attendance policy

 

  • Bachelor's degree or 3-5 years of related experience and/or training; or equivalent combination of education and experience
  • Must have a minimum of 2 years experience in a supervisory role in sales operations or sales support
  • Demonstrated experience leading continuous improvement projects 
  • Comfortability with AI and automation process improvement tools
  • Excellent analytical skills 
  • Must have the ability to read, analyze and present information to various audiences
  • Knowledge of Microsoft Office Products and SAP
  • Strong communication skills, both oral and written
  • Previous sales experience is desired but not required

We offer a competitive compensation and benefits package, including medical, vision, dental, 401(k), profit sharing, and immediate accrual of paid time off.

 

For employment consideration, please complete our online application at www.wasserstrom.jobs.

EOE AA M/F/Vet/Disability We are an Equal Opportunity Employer and will give consideration to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

W

Wasserstrom

Headquartered in Columbus, Ohio, Wasserstrom is the nation’s leading distributor of foodservice supplies and equipment. Since 1902, Wasserstrom has provided foodservice operators with high quality products from the industry’s leading manufacturers. Wasserstrom, which began as a local, family-run business, has steadily grown to become one of the largest suppliers of foodservice products. With over a century of experience and a team of over 1,500 dedicated associates, Wasserstrom remains a family owned and operated company, offering products and services that are second to none. Wasserstrom was chosen as the “2014 Dealer of the Year” by Foodservice Equipment & Supplies magazine and its readers. This is the highest honor in our industry and Wasserstrom is the first, 3-time winner of this award. It is because of the hard work, dedication to customer service and passion for excellence of each and every one of our associates, that we have been chosen for this prestigious award.

COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Restaurant/Food Services
FOUNDED
1902