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Sales Operations Specialist

BUNZL

Morton Grove, IL

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JOB DETAILS
SALARY
$55,000–$65,000 Per Year
SKILLS
Billing, Budgeting, Communication Skills, Cross-Functional, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Quality, Data Sets, Demand Forecasting/Planning, Detail Oriented, Develop and Maintain Customers, Electronic Data Interchange (EDI), Establish Priorities, Financial Operations, Forecasting, General Ledger Accounting, High School Diploma, IBM AS-400 Server, Identify Issues, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Onboarding, Operations, Order Processing, Organizational Skills, Policy Development, Power BI, Pricing, Problem Solving Skills, Procedure Development, Process Improvement, Procurement Planning, Project/Program Management, Relationship Management, Resolve Customer Issues, Sales, Sales Management, Sales Operations, Service Delivery, Standard Operating Procedures (SOP), Stewardship, Stock Keeping Unit (SKU), Technical Support, Time Management, Warehousing, eBooks, eCommerce
LOCATION
Morton Grove, IL
POSTED
24 days ago
Pay or shift range: $55,000 USD to $65,000 USD


The salary range is based on a variety of factors, including experience, education, certifications and geographic location.


Description


The Sales Operations Specialist (SOS) is responsible for managing assigned client accounts with a strong emphasis on delivering exceptional service to both internal and external stakeholders. This role centers on proactive data stewardship within the JANUS platform, ensuring the accuracy and integrity of account information through regular audits, order level reviews, and alignment with account goals and deliverables.


The SOS plays a critical role in identifying and escalating deviations from BRS’s standard operating procedures and uncovering opportunities for process improvement. Acting as a central liaison, the SOS collaborates cross-functionally with departments such as Purchasing and Demand Planning, Finance, Warehouse Operations, and IT to support seamless daily operations and drive client satisfaction.


_This is a hybrid role in Morton Grove, IL requiring a minimum of three in-office days per week, with scheduling subject to change based on evolving business needs and corporate direction._


_Onboarding and training requires 100% in-office for up to 45 days or as required by business needs._


_Responsibilities:_


+ Serve as a role model of BRS’s company culture by consistently demonstrating core values.

+ Manage direct customer communications with professionalism and responsiveness, ensuring timely resolution and customer satisfaction.

+ Partner with the National Account Manager (NAM) to support the successful execution of distribution programs for assigned accounts.

+ Respond to all client inquiries within the same business day whenever possible, and no later than 24 hours.

+ Attend all required meetings and meet deadlines, proactively communicating any delays to the management team.

+ Resolve client issues to full satisfaction or escalate appropriately; provide daily updates until resolution is achieved.

+ Maintain accuracy across all relevant data sets through proactive troubleshooting and oversight, including:

+ Item Pricing : Ensure JANUS pricing fields align with each customer’s program.

+ E-Commerce Website : Maintain accurate customer page data (items, pricing, etc.).

+ Cost Centers : Collaborate with the Address Book team to ensure store information is current.

+ Customer Account Numbers : Translate between customer and internal systems for seamless transactions.

+ 569 Reports : Monitor, respond, and collaborate with colleagues to resolve and document issues.

+ Customer Catalog : Manage item additions/removals, ensuring complete setup and deactivation.

+ Canceled Lines : Review daily and update the customer catalog accordingly.

+ EDI Errors : Resolve and update JANUS to correct discrepancies.

+ GL Codes : Maintain accurate general ledger codes for all items in the customer program.

+ Foster transparency by escalating issues to appropriate decision-makers when necessary.

+ Accurately and efficiently enter all sales orders, including pushes, debits, and credits.

+ Demonstrate working knowledge of the new store process and execute tasks as needed, escalating proactively when required.

+ Ensure all invoices are submitted to customers promptly, in accordance with established procedures.

+ Monitor e-commerce orders to ensure compliance with program parameters and standard processes.

+ Generate and review required reports in accordance with established policies and procedures.

+ Analyze data sets to identify and address anomalies, preventing potential errors.


_Note: This list is not exhaustive; additional duties may be assigned as needed._


_Measurement of success:_


+ Work outputs and data sets are consistently accurate, requiring minimal supervisory correction or intervention.

+ Program-related data, including item catalogs, pricing schedules, budgets, and GL coding—is proactively maintained with at least 98% overall accuracy.

+ Order entry, order releases, order calendars, and push activities are executed with precision and consistency.

+ All documented procedures are followed correctly, including those related to forecast changes, address book updates, e-commerce setup, part setup, and SKU maintenance.

+ Daily, weekly, and monthly clean-up tasks are completed thoroughly, including resolution of open orders, EDI errors, 569 reports, and item number discrepancies.

+ Feedback from National Account Managers (NAMs) and client contacts reflects a high level of satisfaction and confidence in support provided.


_Requirements:_


+ High school diploma or GED equivalent required

+ Bachelor’s degree preferred.

+ Minimum of 2 years' experience in customer-facing roles, demonstrating strong relationship management and communication skills.

+ Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

+ Experience with Power BI reporting and AS/400 systems is a plus.

+ High level of maturity and confidence necessary to interact with sophisticated internal and external clients

+ Strong leadership and customer service skills with the ability to ensure that a high level of service and quality is maintained

+ Product knowledge with clear technical understanding of services to be able to effectively communicate to customer

+ Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines

+ Outstanding attention to detail, flexibility and creativity

+ Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization

+ Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments


Compensation: Salary Range $55K - $65K annual depending upon education and experience, and geographical location.


The perks of being a Bunzl team member doesn't stop at being part of a great team or being valued as our #1 asset. Bunzl provides a full range of benefits to help our employees take care of themselves and their families today, tomorrow, and for the future.


+ Medical, Dental & Vision Benefits effective the 1 st day of the month after 30 days

+ Paid Time Off – Vacation, Sick, Holidays and Personal Time

+ 401K with generous company match

+ Additional benefits information can be found on the Bunzl Careers home page under Benefits and Perks


Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.


_Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match._


_Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law._


Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

About the Company

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BUNZL