Sales Operations Specialist

About the role:

Barry Callebaut is a global organization poised for growth; a company which has embraced the vision to delight its customers, while out-performing its competitors, a business which is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living Barry Callebaut's Values and of course loving chocolate.

The Sales Operations Specialist plays a key role in enabling the sales team to execute effectively and deliver strong customer experience. This position serves as the operational backbone for Sales-connecting people, processes, and data across functions such as Customer Service, Pricing, Supply Chain, Finance, and Global Business Services (GBS).

This role focuses on executional excellence, ensuring that customer activities, sales processes, and internal workflows are managed efficiently and accurately. The Sales Operations Specialist supports business growth by coordinating across teams, resolving operational challenges, and providing data-driven insights that enable Account Managers and Sales Leaders to focus on strategic priorities.

Key responsibilities include:

• Serve as the operational backbone for the Sales team, ensuring seamless execution across the commercial lifecycle.
• Coordinate cross-functional activities with Customer Service, Pricing, Supply Chain, Finance, and other stakeholders to support account needs.
• Monitor customer forecasts, contract utilization, and order activity; identify risks or gaps and escalate as needed.
• Support pricing processes by coordinating quote requests, approvals, and ensuring accurate system set-up.
• Manage day-to-day operational issues (e.g., orders, samples, documentation), ensuring timely resolution and communication.
• Maintain CRM accuracy, including opportunity tracking, pipeline updates, and customer data integrity.
• Generate and maintain sales reports (e.g., volume tracking, pricing files, open orders, contract usage) to support decision-making.
• Support Account Managers with contract management, item set-up, reporting, and customer communications as needed.
• Contribute inputs into demand planning and S&OP processes, providing commercial context and historical data insights.
• Identify opportunities to improve processes, reporting, and tools that enhance sales efficiency and customer satisfaction.
• Serve as a secondary point of contact for customers, ensuring continuity when Account Managers are unavailable
• Supports Sales and assigned accounts, regions or sales teams.
• Works cross-functionally with operations, planning, finance, and customer-facing teams to ensure seamless execution of commercial activities.
• Utilizes systems such as CRM (e.g., Salesforce) and ERP tools (e.g., SAP) to maintain data, track performance, and support reporting.

About you:

• Bachelor's degree in business, supply chain, operations, or related field.
• 2+ years of experience in sales operations, commercial support, customer service, or a similar role.
• Exposure to supporting commercial teams in a cross-functional environment.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proficiency in Excel and familiarity with CRM tools (e.g., Salesforce); experience with reporting or data visualization tools is a plus.
• Strong communication and stakeholder management skills.
• Proactive, solution-oriented mindset with strong ownership and follow-through
• Familiarity with the chocolate industry or related sectors is a plus.

What you can expect from Barry Callebaut:

• Salary Range of $70,000 - $80,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package.
• MyFlex PTO (unlimited!) and Paid Holidays
• Hybrid work environment
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women's Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth.
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.