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Sales Operations Coordinator II

SERVICE EXPERTS LLC

MIDVALE, UT

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JOB DETAILS
SKILLS
Animal Care, Business Development, Calendar Management, Capacity Management, Communication Skills, Compensation and Benefits, Corporate Policies, Customer Relations, Customer Support/Service, Customer/Client Research, Data Quality, Disability Insurance, Establish Priorities, High School Diploma, IBM AS-400 Server, Insurance, Interpersonal Skills, Legal, Maintenance - HVAC, Maintenance Services, Multitasking, Organizational Skills, Procedure Development, Process Development, Sales, Sales Operations, Sales Support, Team Player, Time Management, Training/Teaching, Transportation Routing
LOCATION
MIDVALE, UT
POSTED
1 day ago
Welcome! The Sales Operations Coordinator II is responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems. You will communicate with the customer regarding scheduled calls and follow-up visits. You will efficiently plan and route the most-appropriate technicians and Residential Sales Consultants in accordance with established guidelines and company procedures. Your work is performed in accordance with established processes and procedures in a fast-paced, constantly changing environment. **Key Responsibilities:** - Effectively and courteously communicates with customer in order to schedule service, maintenance, or sales call while gathering information on the customer's current systems and needs. - Responsible for calling customers to remind them of an upcoming scheduled appointment and to keep them informed on any changes in Technician, Installer, or Residential Sales Consultant arrival time. - Efficiently and effectively plans and routes branch staff to service calls based on availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. - Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning. - Represents the company professionally, honestly, and ethically in all business matters and concerns. - Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy. **Desired Skills and Qualifications:** - High school diploma or equivalent with experience working in customer service or other customer-facing environment. Prior experience dispatching is desirable. - Experience or training the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. - Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. - Excellent customer-service, communication, and interpersonal skills. - Ability to work effectively in both a team and an independent environment. - Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns). - Ability to make decisions based on established guidelines and procedures. - Effective organizational and time-management skills. Must be able to prioritize work based on service demands. **What We Offer You, as a Service Experts Employee:** Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. - Competitive Pay, including incentive opportunities for many positions - Paid Time Off and Company Holiday Pay - Medical /Dental /Vision Insurance programs - 401(k) Retirement Savings Plan with company matching contributions - Life Insurance, for you and options you can elect for your family - Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work - Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs - World Class Training opportunities, through our Experts University - Career Development opportunities Minimum Experience: 2+ Years Minimum Education: High School Diploma/GED Service Experts Heating & Air Cond itioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, o any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

About the Company

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SERVICE EXPERTS LLC

Say hello to Service Experts Heating & Air Conditioning. We’ve been servicing you since 1996, and we’ve developed an entire roster of NATE-certified service technicians who know how to service, repair and install all of the top brands of furnaces, air conditioners, air handlers, inside air quality and related equipment. In fact, we have lots of technicians and lots of service trucks across the country. You know what that means? It means that you have our experts just minutes away, whether you’re in need of a furnace repair in the middle of a cold winter night or an AC replacement before summer arrives. Just think of Service Experts as your full-service HVAC company. We service all makes and models of HVAC systems, and we sell them, too. Really, we do it all – residential service and maintenance, commercial HVAC services, indoor air quality. We even offer a variety of home energy solutions so you can start saving big on your heating and cooling expenses. Plus, all of our work is backed by our 100% Service Guarantee for a full year. That’s what we call “Expert Service, Guaranteed.”
COMPANY SIZE
1,500 to 1,999 employees
INDUSTRY
Business Services - Other
WEBSITE
https://www.serviceexperts.com/