Sales Operations Administrator - Entry Level | BMW Westlake

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM                 

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars.

Our BMW Westlake dealership in Thousand Oaks is seeking Sales Operations Administrator - Entry Level. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing administrative support to the General Manager, as well as the GSM and dealership management, compiling and maintaining records of business transactions and office activities; managing client interactions in an efficient, professional and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (sports games, theme parks, etc.)
• Employee Referral Bonus Program

*Compensation will be based on experience and skill level.

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. 

Responsibilities

Effectively and Efficiently Provide Key Administrative Services to Store Management and Office

• Supports sales operation by greeting customers in a welcoming manner and assisting them in locating the appropriate sales personnel. Alerts Sales Management as needed if the salesperson cannot be immediately found.• Promptly and professionally communicates with Clients to promote excellent Client relations and ensure the highest levels of Client satisfaction.• Handles client concerns/complaints and refers to appropriate dealership employee as necessary for prompt and effective resolution.• Efficiently maintains new car inventory utilizing CDK Vehicle, vAuto and Keeper Systems.• Completes dealer trade forms accurately and thoroughly.• Efficiently stocks in new car inventory, updates the Sales Department invoice book accordingly, and programs key fobs and creates bar coded inventory tags.• Monitors the dealership website to ensure the inventory is up to date by verifying the accuracy of description and pricing of new cars as well as web description of installed options based on current information provided by the manufacturer. Works with vAuto to correct any discrepancies in a timely manner.• Creates and reconciles fuel purchase orders using the Gasoline Approval System.• Generates reports for management as directed (NPS, vehicle campaigns, etc.).• Maintains eLeads CRM customer data. Modifies status for customers who no longer own the vehicle, moved out of the area, or desire to be opted out of further communication.• Maintains processes and procedures manual for key duties above.• Follows established policies and procedures relevant to the assigned responsibilities as needed by management.

Effectively and Efficiently Ensures Sales and Service Reception Coverage

• Assists the management team in ensuring the store has sufficient sale and service reception desk coverage.• Maintains current knowledge of the company phone system, keeps current with staff changes, updates phone directory as needed, and trains part time and/or temporary staff on operation of the phone system.• Effectively and efficiently handles the phone system by answering telephone, transferring callers to the appropriate personnel or department, retrieves messages from voicemail, and takes hand-written notes as needed for delivery.• Answers telephone and takes messages for the General Manager and other senior Management staff.

Qualifications

• Desired: Minimum of 2 years in position of Administrative Assistant or similar positions in Automotive, Retail, Sales, or Hospitality industries.• Required: H.S. Diploma/GED• Excellent interpersonal and customer service skills; at least 1 year retail related experience.• Strong verbal and written communication skills (Bi-lingual in English and Spanish/Mandarin or other language is an asset in this position).• At least eighteen (18) years of age.• Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record.

Degree/Diploma

Licenses Required