Sales & Marketing Manager

Chick-fil-A Elmhurst is looking for a full-time Sales & Marketing Manager to oversee our in-store promotions & events, manage our social media and drive catering sales in the local community.

Benefits:

• Sundays Off
• We schedule to YOUR availability
• Competitive pay and increases based on completion of training and development of additional skills
• Affordable Medical, Dental, & Vision available to qualified team members
• Retirement plan – 401(k) with matching contribution
• Advancement opportunities – industry-leading leadership development
• Scholarship Opportunities

The Sales & Marketing Manager is responsible for:

Marketing & Catering Execution

• Plan and run local campaigns aligned with Chick-fil-A brand and Operator vision.
• Execution of delivery and setup for some catering events
• Create a monthly catering sales goal and plans to achieve it
• Maintain a marketing event calendar to ensure campaigns and events are prepared, communicated and executed.
• Use community trends, competition, and guest feedback to inform strategy.
• Track campaign results and recommend adjustments.

Data & Analysis

• Review restaurant reports, sales trends, and marketing outcomes.
• Provide data-driven recommendations for campaigns and engagement.
• Build and/or utilize tools (dashboards, spreadsheets) to track and share results.

Creativity & Brand Growth

• Create fresh, engaging ways to connect with the community and team.
• Ensure all activities reflect Chick-fil-A values and Operator standards.
• Produce promotional materials, social content, and in-restaurant signage.

Restaurant Support

• Work in a team member position each week to stay connected to operations, guests, and team culture.
• Assist leaders and team in delivering operational excellence.

Other Responsibilities

• Assist with planning and execution of community events (school partnerships, local sports teams etc.).
• Collaborate with Team Care on creative recognition for team members.
• Maintain strong communication with the Operator and Directors on all marketing initiatives.
• Stay current with Chick-fil-A Support Center marketing resources and adapt them for the restaurant.
• Represent Chick-fil-A with professionalism and warmth in all community and guest interactions.
• Other duties as assigned by restaurant leadership

Success Factors and Matching Measurements

How will you know this position has been successful?

We will know the Sales & Marketing Manager is successful upon attaining the following:

• Marketing events are communicated well to the team and leadership and executed well for our community
• Catering sales increases of 5-10% over prior year each month 
• Guests and team members have an overall great experience at well-attended events which remain within budget (approximately 1 – 2 per month)
• All reports and data analysis are completed accurately and on time with events and goals centered on measurable outcomes

Behavioral Characteristics

What specific behaviors should a person in this position have in order to achieve both SUCCESS and the ORGANIZATIONAL IMPERATIVES?

The Sales & Marketing Manager should:

• Work a minimum of 25 and up to a maximum of 40 hours per week. Flexible scheduling as to days/times.
• Work in the restaurant during peak hours, around your sales building activities and when no catering or community events are scheduled
• Have a valid Drivers License issued in the United States and be able to pass a Motor Vehicle Records check based on the applicable policies in the current edition of the Chick-fil-A Elmhurst Team Member Handbook
• Focus on systematically and effectively communicating all catering experience related goals and success factors to Team Members and Leaders
• Effectively coach and give direction
• Build impactful relationships between the local community and Chick-fil-A Elmhurst

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Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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