DESCRIPTION
Leads, coaches, guides, advises, mentors, recruits, develops, and manages a team that drives sales for the biggest wireless brands in the industry by motivating a team of part-time and/or full-time Wireless Professionals/Specialists to achieve sales and business targets. Sales Managers are assigned a territory of two to five retail stores. Responsible for building and maintaining long-term trusting partnerships with store leadership and associates. Maintains current industry specific detailed technical knowledge. Forges synergy by maintaining effective business relationships at all levels with a team-based culture of inclusion. Uses rigid ethical considerations to guide decisions and act in accordance with Company vales. Exceptional skills in customer service, time management, self-confidence, flexibility, analysis, accountability, practicality, presentation, and communication.
RESPONSIBILITIES
+ Drives sales by leading a team of high-performance sales representatives.
+ Coaches and trains the team to continuously improve sales performance.
+ Builds and maintains long-term trusting relationships with representatives, management/corporate support teams and the local Client team.
+ Evaluates, recommends, and implements all operational ‘best practices’ that support, promote, or enhance business direction, and desired outcomes.
+ Creates a culture of performance excellence that attracts and retains top talent.
+ Communicates via assigned methods (verbal, written, formal presentation) to management all assigned reports on region/territory and/or representative/team activities by assigned due dates.
+ Maintains awareness of all issues that arise from staff, client, or customers.
+ Follows through with action plans timely and consistently in collaboration with management and/or Human Resources within forty-eight (48) hours.
+ Educates representatives on all aspects of position assignments/service orders to effectively position client product and process success.
+ Ensures team meets productivity and performance requirements. Assists team to overcome challenges regarding reaching metrics and other performance issues.
+ Complies with contract budget.
+ Meets regularly with management and support services teams to ensure excellent customer service and to ensure that client/contract expectations are being met or exceeded.
+ Proactively recruits, interviews, and hires Wireless Professionals/Specialists.
+ Ensures that all candidates are screened and interviewed in a legal, professional.
+ manner and on a timely basis, maintaining staffing levels consistent with
+ contractual obligations.
+ Ensures position requisitions are accurate and provided on time per system and
+ Recruiting Department requirements.
+ Contacts all internal and external candidate leads received within twenty-four.
+ (24) hours and maintains applicant tracking system status compliance as
+ Provides detailed on-boarding, orientation, and termination information to
+ team members, in collaboration with management and Human Resources.
+ Ensures completion of on-boarding requirements within one (1) to four (4) days
+ of offer extension.
+ Ensures all new hire employment processes are completed accurately, timely,
+ legally, and in compliance with Company and/or client policies and
+ Follows up with representatives on late and/or missing data.
+ Accountable for ensuring that team members receive all necessary product and
+ technology training to achieve expected successful proficiency levels and/or
+ service order compliance.
+ Forges synergy by maintaining smooth, effective work relationships at all levels.
+ Promotes a winning, team-based culture of inclusion.
+ Aligns resources to accomplish all objectives.
+ Other duties as assigned to improve performance of self or others.
QUALIFICATIONS
Minimum Education and Work Experience
+ Bachelor’s degree or equivalent work experience in industry name required.
+ 2 years management experience in retail sales environment.
+ Excellent communication skill required.
Knowledge, Skills, and Abilities
+ Proven Track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
+ Ability to drive results by leading others.
Physical Requirements
+ Seeing
+ Listening
+ Carrying (15 – lbs)
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Business Unit: Marketing
Salary Range: $45,000.00 - $50,000.00
Company: Premium Retail Services, LLC
Req ID: 12634