Sales Manager - Legal Services

SALES MANAGER - LEGAL SERVICES

On site - Fort Lauderdale, FL | Full time | $75,000 base salary + Team performance incentives 

If you excel at leading high‑volume phone‑based sales teams, driving measurable outcomes, and improving conversion systems—not just managing activity—this position offers a major step forward.

The Sales Manager is responsible for guiding a team of remote Intake and Inside Sales professionals, ensuring every stage of the client acquisition process runs efficiently and produces strong conversion results. This role requires a leader who thrives in a fast‑moving environment, understands how prospects move from initial inquiry to signed engagement, and knows how to elevate team performance through coaching, accountability, and data‑driven decision‑making.

This is a strategic growth role for someone who wants to refine processes, strengthen team capability, and directly influence the Firm's expansion.

WHAT YOU'LL LEAD:

Team Leadership & Performance Management

• Direct daily Sales and Intake operations, including evening and weekend coverage as needed.
• Provide continuous coaching, skill development, and structured performance evaluations.
• Set clear expectations, uphold accountability, and maintain a high‑output culture.
• Build scalable workflows that improve efficiency and client experience.

Quality Control & Operational Excellence

• Review calls, consultations, CRM entries, reports, and documentation for accuracy and timeliness.
• Ensure all marketing and intake data is captured correctly and that non‑retained leads remain in active follow‑up.
• Enforce SOPs, scripts, and compliance standards; audit missed calls, dropped calls, and follow‑up execution.
• Conduct routine call grading, quality reviews, and mystery‑shop evaluations.
• Utilize AI tools and call analytics to identify trends and performance gaps.

Sales Strategy & Conversion Improvement

• Track and interpret metrics related to lead flow, consultations, conversions, referral sources, and case values.
• Provide leadership with insights on lead quality, volume trends, and pipeline movement.
• Execute quarterly action plans aimed at increasing conversion rates by at least 7%.
• Re‑engage unclosed leads, support objection handling, and conduct GAS (Get A Sale) calls.
• Role‑play regularly with team members to strengthen closing skills and improve conversion consistency.

Cross‑Functional Collaboration

• Partner with attorneys and leadership to ensure seamless communication between Intake, Sales, and Legal teams.
• Contribute to annual sales and marketing planning and ensure alignment across departments.

HOW SUCCESS IS MEASURED:

Top performers want clarity—so we define winning:

• Lead‑to‑consult conversion rate
• Consult‑to‑retainer conversion rate
• Response speed and follow‑up timeliness
• Call quality and grading scores
• Team consistency and accountability
• CRM accuracy and documentation completeness
• Reduction in missed/dropped calls
• Pipeline movement and follow‑up compliance

This role is evaluated on outcomes—not activity.

QUALIFICATIONS:

• 3+ years of sales experience in professional services; call center leadership strongly preferred.
• 3+ years of supervisory experience; bachelor's degree or equivalent experience.
• Strong command of CRM systems (we use Clio and GoHighLevel) and Google Sheets.
• Excellent communication, organization, and leadership skills.
• Demonstrated traits of top sales leaders: discipline, persistence, accountability, financial motivation, and comfort with difficult conversations.

• Legal industry experience.
• Spanish bilingual skills.

WHAT THE FIRM OFFERS:

• Medical, dental, vision, and 401(k) benefits
• Paid holidays and paid time off
• Professional development and training
• A collaborative, supportive, and inclusive culture

ABOUT THE FIRM:

The Firm is a NAMWOLF‑member, AV‑rated law practice known for excellence throughout South Florida. Areas of focus include Criminal Law, Family Law, Real Estate, Commercial Litigation, and Litigation. The environment is fast‑paced, growth‑oriented, and ideal for someone who brings fresh ideas and takes pride in delivering exceptional work.

DISCLOSURES:

This position is being advertised confidentially on behalf of the Firm. The Firm is an Equal Opportunity Employer and makes employment decisions based on merit, qualifications, performance, and business needs. Ref#: MLG26-002