Essential Duties and Responsibilities
Sales & Business Development
- Prospect and develop new business opportunities through telephone solicitation, sales calls, networking, and outside sales activities.
- Maintain and grow existing client relationships.
- Identify new market segments and revenue opportunities.
- Meet or exceed assigned sales goals and revenue targets.
- Prepare and negotiate contracts in accordance with company guidelines.
- Conduct hotel tours and client presentations.
- Participate in trade shows, networking events, and industry associations.
- Maintain an active sales pipeline and accurately forecast business.
Account Management
- Build long-term relationships with clients.
- Respond promptly to client inquiries.
- Conduct regular account reviews.
- Maintain accurate client information in Delphi, OnQ, or other CRM systems.
- Ensure contract details are communicated effectively to Operations.
Revenue Management
- Work closely with Revenue Management to maximize occupancy and ADR.
- Understand market conditions and competitor activity.
- Assist with developing sales strategies to increase revenue.
- Review pace reports and production reports.
Communication & Collaboration
- Partner with Catering, Front Office, Housekeeping, Food & Beverage, and Engineering to ensure successful execution of group business.
- Attend weekly sales meetings and revenue strategy meetings.
- Communicate client expectations clearly to operational departments.
Administrative Responsibilities
- Maintain accurate sales activity in CRM.
- Submit weekly activity reports.
- Prepare proposals and contracts.
- Maintain organized account files.
- Complete required Hilton and company training.
Leadership Competencies
- Excellent customer service
- Strong communication skills
- Relationship building
- Negotiation skills
- Time management
- Organization
- Problem-solving
- Professionalism
- Initiative
- Accountability
Qualifications
- Minimum 2 years of hotel sales experience preferred.
- Hilton experience preferred.
- Knowledge of Delphi, OnQ, or similar hotel sales systems preferred.
- Strong Microsoft Office skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities.
- Ability to work independently while contributing to a team environment.
Education
Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field preferred. Equivalent hotel sales experience may be considered.
Physical Requirements
- Ability to sit, stand, and walk for extended periods.
- Ability to travel locally for sales calls and networking events.
- Ability to lift up to 25 pounds occasionally.
- Ability to attend evening and weekend networking events as business requires.
Performance Expectations
Success in this role is measured by:
- Achievement of monthly and annual revenue goals.
- New account production.
- Client retention.
- Sales activity levels.
- Forecast accuracy.
- Guest satisfaction.
- Timely completion of administrative responsibilities.
- Teamwork and collaboration with hotel departments.
- Compliance with Hilton and company standards.
Core Values
The Sales Manager is expected to demonstrate professionalism, integrity, respect, accountability, teamwork, and a commitment to delivering exceptional guest experiences while supporting the mission and values of DoubleTree by Hilton and Crescent Hotels & Resorts.