Accounting, Billing, Cargo/Freight, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Follow Through, Import/Export, Insurance Claims, Inventory Levels, Inventory Management, Inventory Reports, Logistics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multicultural, Multitasking, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Resolve Customer Issues, SAP, Sales, Sales Support, Time Management, Vendor/Supplier Relations, Writing Skills
Marubeni America Corporation
This position is responsible for delivering exceptional customer service, coordinating logistics, and providing sales support.
ESSENTIAL JOB DUTIES:
Provides Customer Service
- Receive, process, and enter customer orders into internal control software (i.e. SAP/MOCA)
- Issue invoices
- Assist customers with issues, answer questions, and resolve problems in a timely manner
- Maintain business relationships with customers and suppliers/vendors
- Track shipments, perform traces as requested/needed and update relevant parties
- Monitor customer ordering patterns and follow up with Management on irregularities or missed orders
- Follow up on or assist in post-customer billing and accounting issues and/or procedures
Performs Logistics Functions
- Verify incoming and outgoing shipments
- Inspect and ensure the accuracy of all logistics-related documents
- Process relevant and necessary paperwork for import/export of countries (BL, Commercial, Inv, etc.)
- Place orders with suppliers as requested
- Arrange transportation relevant to distribution and shipping
- Obtain rates, shipping schedules, and vessel space
- Check and compare all freight charges for accuracy and competitiveness, filing claims on overcharges
- Process payments, prepare receipts, and initiate billing procedures
- File insurance claims
- Perform any other logistics functions as necessary
Provide Sales Support
- Monitor credit limits on each sale
- Liaise between sales staff and customers
- Perform any other sales support functions as necessary
Performs Inventory Control Functions
- Monitor invoices and orders
- Ensure that appropriate inventory levels are maintained by other sales support staff
- Track and expedite inventory for delivery as needed
- Organize inventory
- Report any inventory discrepancy to Management in a timely manner
MINIMUM EDUCATION REQUIREMENTS:
MINIMUM EXPERIENCE AND CAPABILITY REQUIREMENTS:
- 3 to 5 years of related logistics/customer service/sales support experience
- Excellent written and verbal communication skills
- Highly efficient time management skills and ability to prioritize tasks
- Strong capability to multitask and finish assigned projects before deadlines are due
- Strong attention to detail and excellent follow-up skills
- Proficient in Microsoft Office, including Word, Excel, Outlook
- Self-motivated and effective in a team setting and individually
- Ability to work in a multi-cultural business environment
SALARY RANGE:
$32.97 per hour to $35.72 per hour ($60,000 to $65,000)
Marubeni America Corporation is an Equal Opportunity Employer - Veteran/Disability