The Sales Floor Supervisor is responsible for driving customer service, sales growth, and merchandise standards by leading and developing associates.
Primary duties include managing customer interactions, ensuring high merchandise presentation, overseeing omnichannel processes, and supporting specialty business areas like jewelry, mattresses, and windows.
They coach staff, assist with hiring, and ensure performance standards related to shrink, safety, and engagement are met.
Core competencies include embracing growth, critical thinking, leadership, accountability, effective implementation, and results-driven focus.
Benefits include competitive pay, health coverage, paid holidays, and associate discounts. The role requires fostering teamwork, driving results, and delivering excellent customer experiences.
Pay ranges from $21.00 to $26.25 per hour.
We share a passion for serving customers, supporting our communities and making JCPenney the best retailer for all families. As a Company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a collaborative and inclusive environment. After all, JCPenney is more than a destination for style and value, it’s a place where careers prosper, accomplishments are celebrated and diversity flourishes. It’s a place that’s meant for you.
JCPenney emerged more than 100 years ago as a small mercantile store serving families on the American frontier in the Old West. Today, we’re still pioneering new frontiers by challenging the old rules of retail and creating a shopping experience that merges the intimacy of a traditional store with the digital conveniences of personal technology.
Today, JCPenney is one of the nation’s largest apparel and home retailers with over 860 stores across the United States and Puerto Rico, and a powerful e-commerce site, jcp.com. The retail landscape is more competitive than ever, creating new opportunities to differentiate and streamline our business. With 98,000 hard-working associates around the globe, we have the talent and determination to succeed and be the best retailer for American families.