Sales Engineer (NE4)

 Why Work for i-PRO

i-PRO became independent from Panasonic in October 2019. We strive to capture moments of underlying truth to better support the decisions of those professionals who protect and save lives, providing a safer and more peaceful world. Every day, we work hard to deliver new value to society, and we are working together to solve our customers' problems. Our employees describe our culture as that of an entrepreneurial mature start up, family oriented, and value-driven organization where people get to grow professionally along with the company. We look for people who are BOLD, TRUSTED, FLEXIBLE, have a high sense of urgency for results, and hold themselves to a high level of accountability. If this sounds like you, i-PRO is for you! 

Are you... 

A high-energy sales professional? Do you value honesty and building TRUST with your customers? Do you like to give best-in-class customer experience? Are you resilient even after hearing a “no” a few times? Are you FLEXIBLE and adaptable to a growing organization? Are you BOLD enough to try new ways of doing things and speaking up with ideas to make the organization better? If you said yes to these, we want YOU!

Purpose of the Job

As a key member of the sales engineering team, the Sales Engineer partners with the territory sales to drive and manage the technology evaluation process for software and hardware solutions. This role serves as the primary technical advisor for all Pre-sales activity within an assigned territory, ensuring that customer requirements are effectively translated into solutions. This role consists of approximately 70% pre‑sales responsibilities and 30% post‑sales responsibilities. The candidate must reside in Ohio, Michigan, Indiana or Pennsylvania.

Key Responsibilities

1. Analyze customer requirements to recommend optimal solutions including product selection, high-level solution design, and creation of scopes of work for implementation and life-cycle management.
2. Deliver technical expertise in pre-sales meetings, providing on-site and remote support, product demonstrations, and presentations across multiple verticals.
3. Collaborate closely with territory sales to support dealer development, proof-of-concept (POC) initiatives, and technical support activities that drive business growth.
4. Assist customers in preparing RFP/RFI/RFQ documents and contribute to high-quality, competitive responses.
5. Coordinate with cross-functional teams to ensure timely and professional delivery of solutions, meeting or exceeding performance goals.
6. Engage with technical support and professional services to resolve complex issues involving third-party products and integrated security solutions.
7. Monitor market trends and customer feedback, advocating for enhancements to i-PRO's products, marketing, and training teams.

Qualifications: Education & Experiences

• Bachelor’s degree in computer science, engineering, or related technology field.
• 2-4 years of experience in pre-sales engineering, technical sales, or similar customer-facing technical role.
• Hands-on experience with computer hardware configuration and troubleshooting.

Competencies, Skills & Knowledge

• Deep understanding of physical security, video surveillance, and technology markets.
• Strong analytics, troubleshooting, and solutions design skills.
• Excellent presentation, negotiation, and customer-facing communication abilities.
• Self-motivated, creative, and passionate about technology and customer satisfaction.
• Proficient with Windows troubleshooting tools and networking principles (IP communication).
• Ability to work independently and collaboratively in fast-paced environment.

Other Requirements:

• Prolonged periods of working at a computer.
• Ability to travel by vehicle and air as needed.
• Capable of lifting up to 45 pounds occasionally.