Sales & Customer Success Associate

Crescendo Consultings, Inc. is hiring a Sales & Customer Success Associate to support our expanding sales and marketing operations in San Diego. This Sales & Customer Success Associate role centers on wireless sales outreach, helping connect underserved customers with essential wireless services and 5G-ready technology. The Sales & Customer Success Associate will also engage in direct sales activities, support wireless enrollments, and participate in sales efforts.

As a Sales & Customer Success Associate, you'll train on the enrollment protocols for a government‑supported wireless program that offers free tablets and essential wireless services. The Sales & Customer Success Associate will then meet San Diego customers personally, turning a simple sales outreach conversation into an opportunity for connection and growth.

Why the Sales & Customer Success Associate Role Matters

You meet your customers where they are, not just geographically, but emotionally. The parent who's overwhelmed by options. The student who's embarrassed to ask basic questions. You meet all of them with the same respect and the same commitment to helping.

Responsibilities of the Sales & Customer Success Associate

• Shadow experienced sales team members in the field to understand how to effectively navigate San Diego and start conversations about wireless access.
• Acquire direct sales techniques focused on helping families bridge the digital divide with assistance-based 5G tablets and data.
• Practice customer care by walking customers through their first login on their new wireless devices.
• Develop a sharp eye for program eligibility, learning the professional standards needed to verify sales documents with 100% accuracy.
• Learn territory coordination by helping the team map out high-density areas that are currently underserved by traditional wireless providers.
• Refine your communication style during team meetings, learning how to turn a simple hello into a successful wireless enrollment.

Qualifications of the Sales & Customer Success Associate

• A high school diploma or GED is preferred.
• Experience in sales or customer service is a plus, but not mandatory.
• Team‑oriented yet independent, able to thrive in both collaborative and solo roles. 
• Quick to adapt to new promotions, product updates, and customer trends.
• Organized and detail‑focused to ensure smooth transactions and accurate records.