Sales/Customer Service Account Specialist

• Health insurance
• Paid time off
• 401(k) matching
• Competitive salary

• Serve as the primary point of contact for assigned accounts (phone, email, text)
  
  
• Resolve concerns quickly and professionally, coordinating with operations and technicians
  
  
• Proactively follow up after services, answer questions, and reinforce the value of our programs
  
  
• Support retention efforts (renewals, holds, save offers, and service calls)
  
  

• Recommend the best programs for each property: lawn fertilization & weed control, Tree & Shrub, and pest services
  
  
• Make outbound calls/texts for upsells, renewals, and seasonal campaigns
  
  
• Identify cross-sell opportunities and clearly explain benefits and expectations
  
  
• Meet weekly/monthly sales and retention goals and track results
  
  

• Maintain accurate notes and customer details in our CRM
  
  
• Schedule and coordinate services with the office and field team
  
  
• Process payments, update billing preferences, and assist with installment options
  
  
• Document conversations, outcomes, and next steps
  
  

• Strong communication skills and confidence on the phone
  
  
• Natural relationship-builder with a customer-first mindset
  
  
• Comfortable with goal-based work (sales/retention metrics)
  
  
• Organized, detail-oriented, and able to manage multiple accounts
  
  
• Tech-savvy (CRM, email, spreadsheets, texting platforms)
  
  
• Prior experience in account management, customer success, inside sales, or service advising is a plus
  
  
• Lawn, landscape, or pest industry experience is helpful—but not required (we’ll train the right person)
  
  
• Associate/Bachelor’s degree in Business, Marketing, or related field or equivalent work experience
  
  

• Competitive pay structure (base + commission/bonus)
  
  
• Paid training and ongoing coaching
  
  
• Growth opportunity within a stable, locally owned business
  
  
• Supportive team culture and clear expectations
  
  
• Employee discounts on Lawn Doctor services (within our service area)
  
  

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.