Sales & Customer Experience Representative

Ignite Solutions serves Westminster as a sales and strategy firm for AT&T Business products. As an Outreach Specialist, you handle sales of fiber and wireless data to help offices run better. The Sales & Customer Experience Representative ensures that every business is comfortable and confident about their new tech.

As a Sales & Customer Experience Representative, you’ll be the driving force behind customers' confidence in AT&T Business solutions. Your role is to understand needs, present options, and guide customers through onboarding, making their experience smooth. From VoIP to Business Fiber, the Sales & Customer Experience Representative helps them see how these tools can transform their workflows.

Why the Sales & Customer Experience Representative Role Matters

You know sales targets and customer satisfaction aren’t rivals; they’re partners . The Sales & Customer Experience Representative keeps the balance by never sacrificing care for a close, and never missing a close because they care.

Responsibilities of the Sales & Customer Experience Representative

• Initiate the sales to learn about operational pain points and introduce AT&T Business connectivity options in a warm, approachable manner. 
• Translate service benefits by turning AT&T Business features like Business Fiber and VoIP into simple, practical advantages that owners can easily connect to their workflow.
• Guide onboarding steps with a hands‑on, supportive approach that makes each customer feel as comfortable as if you were sitting across from them.
• Check in after activation to confirm satisfaction, turning each sales moment into a relationship‑building touchpoint.
• Collaborate with sales teams to match customers with the most fitting AT&T Business services, ensuring a smooth and tailored experience.
• Capture customer insights to refine future sales strategies and create interactions that are personal, thoughtful, and connected.

Qualifications of the Sales & Customer Experience Representative

• A high school diploma or equivalent is preferred. 
• Experience in sales or customer experience is a plus. 
• Strengthens loyalty through consistent follow‑up and reliable communication.
• Builds rapport that lasts, turning first impressions into lasting sales partnerships.
• Listens actively to uncover genuine customer needs and tailor solutions accordingly.