Director of Inbound Sales/Customer Service Homecare Services
Location: Monsey, NY
Salary: $70K$80K
A growing homecare agency providing services across multiple states is seeking an experienced Director of Inbound Sales to lead and manage incoming client inquiries and convert opportunities into new business. This role is ideal for a polished, professional sales leader who is comfortable speaking with families, understanding their needs, and guiding them through the homecare process.
The ideal candidate will have strong communication skills, excellent follow-up abilities, and the confidence to work with a diverse client base and internal team.
Responsibilities:
Manage and oversee inbound leads generated from marketing and advertising campaigns
Speak with potential clients and families to understand their homecare needs
Guide prospects through the enrollment process and convert inquiries into clients
Track sales activity, follow up on leads, and improve conversion rates
Work closely with operations and care teams to ensure a smooth client experience
Help develop processes to improve inbound sales performance
Qualifications:
Strong sales, intake, or customer service experience required
Excellent verbal and written communication skills
Professional and polished with strong English communication skills
Comfortable working with clients and coworkers from diverse backgrounds
Strong organizational skills and ability to manage multiple leads at once
Homecare, healthcare, or service-based sales experience is a plus
This is a great opportunity to join a growing homecare organization and play a key role in expanding services across multiple states.