Amusement Parks, Communication Skills, Customer Relations, Data Entry, Documentation, Expense Reports, File Audits, Hospitality and Tourism, Instant Messaging, Leadership, Logistics, Microsoft Excel, Microsoft Outlook, Multitasking, Needs Assessment, Organizational Skills, Process Flow, Reporting Skills, Sales, Sales Management, Sales Support, Support Documentation, Travel Planning
You Will:
• Support Sales Managers with sales opportunities, pre-arrival details and all necessary clerical work while handling a heavy email and instant messaging volume
• Prepare all logistics and documentation for client site visits
• Handle details of sales trips for the team including booking and confirming travel arrangements, pre-trip research, coordinate necessary materials and sales kit preparation
• Complete managers and clients requests including dining reservations, backstage clearance, ground transportation arrangements, ticket purchases and general questions about Disney World products and offerings
• Provide data entry support for documents and contracts as requested by leadership
• Request park venue reservations and work with Sales and Services Managers to coordinate venue space moves
• Correspond with vendors and partners for client amenities offered
• Request group history reports, process expense reports, create client files and prepare files for audits
• Correspond with partners regarding VIP's
• Prepare and ship materials and packages
You Have:
• Current or previous Disney experience
• Minimum 6 months of work experience in complex guest service role or administrative role
• Knowledge of Hospitality Industry, including processes and work flows
• High proficiency creating Excel reports, communicating using Outlook and capability to adapt to new technology and computer applications quickly
• Knack for establishing trusting relationships with leaders and partners to move the operation forward to the next level of excellence
• Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation
• Disposition to proactively take ownership of tasks and see them through to completion
• Capability to discover, understand and communicate client needs clearly and effectively
• High competency managing requests and priorities simultaneously amidst constant change
• Creativity to use technology to create innovative solutions for the team and clients
It Would Be Great If You Also Have:
• Proficient with the Disney Advantage tools
• Knowledge of Lightyear, CastApp, Certain, A La Carte and DocuSign
• Experience supporting groups and conventions teams
Required Education:
• High School Diploma or equivalent
Preferred Education:
• Associate’s degree or equivalent
Benefits and Perks:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits .
The hiring range for this position is $22.10 to $27.65 per year. The
base pay actually offered will take into account internal equity and also may vary
depending on the candidate’s geographic region, job-related knowledge, skills, and
experience among other factors. A bonus and/or long-term incentive units may be
provided as part of the compensation package, in addition to the full range of medical,
financial, and/or other benefits, dependent on the level and position offered.
Job ID: 10150251
Location: Celebration,Florida
Job Posting Company: Walt Disney World Resort
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.T
The Walt Disney Company
The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.
10,000 employees or more
Entertainment Venues and Theaters
https://jobs.disneycareers.com