Sales Coordinator

Take the next step in your hospitality career with the Westin Chicago Northwest. We are looking for a motivated Sales Coordinator to provide essential administrative support to our sales department and contribute to the hotel's continued success. This position has opened following an internal promotion, reflecting our commitment to employee growth and advancement.

ESSENTIAL JOB FUNCTIONS:

• Serve as one of the primary points of contact for incoming sales inquiries, providing prompt, professional responses to internal stakeholders and external clients while acting as a central resource for information and support.
• Demonstrate exceptional time management, organizational skills, self-motivation, and proactive planning, with strong attention to detail and accuracy.
• Complete a variety of assigned sales support responsibilities, including but not limited to managing and detailing wedding room blocks, assisting with reservations, creating vouchers, issuing Marriott Bonvoy points, coordinating client communications, and supporting day-to-day sales operations.
• Assist in the development and design of promotional and marketing materials using Canva.
• Maintain organized, accurate, and accessible electronic and physical filing systems for sales documentation and records.
• Conduct property tours for prospective clients and guests as needed.
• Prepare event documentation and collaborate with the sales team, hotel departments, and clients to ensure seamless execution and a high level of service throughout the pre-event, event, and post-event phases.
• Access, update, and maintain information within hotel systems to generate reports, track account activity, and support sales initiatives.
• Adhere to attendance and scheduling requirements, maintaining reliable and consistent availability.

• Perform additional duties and responsibilities as assigned to support the success of the sales department and hotel operations.

REQUIRED SKILLS AND ABILITIES: 

• Strong verbal and written communication skills in English required.
• Self-motivated with a positive, professional, and service-oriented demeanor.
• Maintains a polished appearance and professional conduct at all times.
• Demonstrates the ability to communicate effectively with guests, clients, and team members across all levels of the organization.
• Willingness to collaborate and assist both guests and colleagues as needed to ensure exceptional service and operational success.
• Experience with CI/TY, Lightspeed PMS, and MARSHA reservation systems is highly preferred.
• Exceptional attention to detail, organizational abilities, and customer service skills are essential.

• Proven ability to prioritize tasks, manage multiple responsibilities, and perform effectively in a fast-paced hospitality environment.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about.  One of the keys to a positive guest experience is positive interaction with Crescent staff.  It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances.  Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.  You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts.  Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

We are looking for our next great team member to join us on our Sales Team. We are committed to providing you with:

• Highly competitive wages.
• An exceptional benefit plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Discounts with our Crescent managed properties in North America for you & your family members.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.