Introduction:
Job Summary:
We are seeking a highly versatile and organized individual to fill a unique, full-time role that splits time
between our Sales and Front Desk teams. During peak season the primary focus will be in the sales
department and during the off-peak season the focus will on the front desk department. Scheduling
between departments is up to the discretion of the Director of Sales, General Manager and Hotel Needs.
Key Responsibilities:
Sales Department:
o Perform sales-related tasks and contribute to sales team objectives in support
o Collaborate with the sales team to achieve sales goals and targets.
o Manage the administrative process for group & meeting business, i.e. rooming
lists, payments, group resumes, BEO's assigning group rooms, etc.
o Assist with the preparation and organization of sales materials and presentations
o Manage and update Delphi FDC sales system, Hilton Applications
o Respond to customer inquiries and conduct hotel site tours
o Collaborate with internal teams to ensure all groups/clients have successful hotel
stays and meetings
o Assist in the development of sales strategies and goals
Front Desk Department:
o Work a designated shift, providing exceptional customer service and support.
o Perform front desk duties, including but not limited to answering phones,
responding to customer inquiries and maintaining a welcoming environment.
o Manage reservations and check guests in and out using a computerized system
o Handle guest requests, such as booking tours or making restaurant reservations
o Assist with check-in and check-out processes, including handling payments and
issuing keys
o Answer phone calls and respond to online inquiries in a timely and professional
manner
o Assist with organizing and setting up events and meetings
o Handle guest complaints and concerns with grace and professionalism
o Perform light cleaning duties, such as wiping down counters and restocking
supplies
Consistently models the behavior of a ‘Baywood Ambassador’ who:
o Maintains a professional image, including appearance, verbiage, and body
language, at all times
o Warmly greets both guests and coworkers (using the 10/5, first and last rule) every
time they come in contact
o Actively listens to guests, responding appropriately to their questions and/or
concerns.
Seeks guidance and/or assistance from others to ensure satisfaction
o fosters teamwork by offering assistance to others, as needed
o Continuously monitors the surroundings at work, in order to identify any
cleanliness, safety, security, or building
o upkeep issues. Reports discrepancies to the proper department
o Contributes to a safe work environment by following proper safety guidelines in
matters of attire, utilizing protective
o gear, and following safety procedures
o Recommends other Baywood properties to our guests, when appropriate
o Consistently demonstrates our It’s My Pleasure service philosophy by identifying
and seizing each golden opportunity to
o Exceed guest expectations
Scheduling between departments is up to the discretion of the Director of Sales, General
Manager and Hotel Needs.
SKILLS/QUALIFICATIONS
Availability:
Weekdays, Weekends, Evenings, Holidays as needed.
Education:
High School graduate essential
Associate’s degree in hospitality is preferred, or a combination of vocational and on-the-job
training may substitute for a degree.
Experience:
1-year previous front desk hotel experience preferred
Brand experience preferred
Delphi FDC/Delphi Standard Experience preferred
Additional Skills:
Ability to multitask
Ability to communicate effectively, both written and oral
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to learn computer systems required for the position
Ability to work under time constraints and deadlines without compromising quality of work.
Ability to establish priorities, work independently, and proceed with objectives without
supervision.
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
PHYSICAL DEMANDS
Walking and Standing: Frequently
Sitting: Frequently
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: Up to 30 lbs. Occasionally
Driving: Infrequently
Traveling: Infrequently
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature changes.