Sales Coordinator

Smoke Guard is proud to be a growing organization that continues to invest in both our people and our culture. We have been recognized as a Great Place to Work for four consecutive years, earned the Cigna Healthy Workforce designation, and were named by Forbes as one of America's Most Successful Midsized Companies. We are committed to creating an environment where employees feel supported, empowered, and connected to meaningful work.

Position Summary

The Sales Coordinator is at the center of our fast-paced, team-driven sales environment-playing a key role in supporting both our Direct Sales Markets and Exclusive Distributor Network. This position helps keep opportunities moving by managing incoming leads, coordinating communication across teams, and ensuring a seamless flow from introduction to execution.

In this role, you'll create and assign ITBs (Invitation to Bid) within our CRM system, monitor and route bid requests to the estimating team, and manage day-to-day communication through the sg-sales inbox and RingCentral. You'll also support our Exclusive Distributor Network by verifying incoming leads, processing website submissions, and connecting opportunities with the appropriate Promotional Specialist.

Success in this position means staying organized, communicating proactively, and collaborating closely with multiple teams to help drive results and deliver strong customer experience.

Responsibilities

• Be at the center of a fast-moving, team-driven environment where your coordination directly impacts project success and customer experience.
• Collaborate daily with cross-functional teams including Sales, Estimating, Project Management, and Operations.
• Gain exposure to real-time project pipelines, bidding strategy, and sales operations across multiple markets.
• Play a key role in keeping critical opportunities moving-your organization and communication will drive results.
• Join a supportive and high-energy team that values initiative, accountability, and continuous improvement.
• Opportunity to grow your career within sales, operations, or leadership as you develop expertise in our systems and processes.
• Work with industry-leading products and solutions in a company that prioritizes innovation and customer partnerships.
• Be part of a culture that values collaboration, responsiveness, and delivering on commitments.
• Ensure all contracts and documentation are complete and properly aligned for the Direct Sales team, including gathering initial project details, confirming preliminary notices have been issued, and updating internal systems accordingly.
• Build and maintain a strong working knowledge of our full range of products and services to effectively support customer needs and company objectives.
• Stay connected with customers through regular communications, sharing product updates, resources, and program information to keep them informed and engaged.
• Represent the company with professionalism and confidence across all interactions, whether over the phone or in person.
• Keep customer data accurate and up to date within our systems, ensuring the sales team has reliable, real-time information.
• Collaborate with the estimating team by supporting project reviews, strengthening pre-bid documentation, and helping drive increased use of bidding platforms.
• Contribute to weekly reporting by assisting with bid forms and providing updates on direct and national bidding activity.
• Serve as a central hub for communication by managing the sg-sales inbox, Bid Boards, BuildingConnected, and other sales platforms.
• Oversee RingCentral sales lines to ensure timely response and consistent communication flow across the team.

Knowledge & Skills

• Knowledge of administrative systems, best practices, and clerical procedures.
• Able to multi-task, prioritize tasks effectively and maintain an organized workflow.
• Able to listen, understand, and interpret information accurately.
• Able to communicate effectively, with a high degree of professionalism, in writing and verbally with both internal team members and external customers directly.
• Must be highly organized.
• Able to coordinate opportunities and resources efficiently to meet business needs.
• Proficient in MS Office suite products, particularly Word, PowerPoint & Excel.
• Proficient in Smartsheet.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Excellent time management skills, highly energetic, and self-motivated.
• A passion for helping others and the ability to develop and maintain strong relationships with clients and team members.
• Technical aptitude and strong computer skills (MS Office and database software).

Experience

• 3+ years' experience working in a customer facing role (retail manager, customer service, marketing, or sales admin)
• Proven ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product.
• Ability to adapt, change and redirect as the workload and assignments fluctuate.

Education

• High School Diploma or equivalent

Other Requirements

• Physical- This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• Travel- if applicable May be required as needed.
• This is an in-office position.

Values:

• Safety - both physical and mental
• Respect
• Excellence

CSW Industrials offers a competitive Total Rewards package including:

• Annual Performance Bonus Program
• 401(k) $1-$1 match, up to 6% - vest immediately
• 401(k) additional matching - up to 3%
• Employee Stock Ownership Plan (ESOP) - average 5-8%
• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Flexible spending account
• Health savings account
• Vision insurance
• Paid time off
• Parental leave
• Employee assistance program
• Tuition reimbursement