Sales Consultant (Relief)

SUMMARY OF POSITION''S ROLE

The Sales Consultant (SC) supports and meets the departmental mission statement by serving residential customers on the phone or in person. The role of the Sales Consultant consists of four main areas in order of priority: 1) Achievement of Residential Sales Goals; 2) Superior Customer Service; 3) Teamwork; and 4) Professional Growth.

Illustrative Tasks

• Achievement of Residential Sales Goals
• Establishes good rapport with prospective and current customers
• Ascertains and analyzes the needs of customers
• Promotes MTA products and services
• Meets sales goals for each product line
• Promotes a positive image of MTA
• Increases sales by cross selling, up-selling, and add ons
• Promotes sales campaigns
• Attends sales training
• Identifies areas that need improvement in customer meetings and calls
• Works toward fine-tuning sales abilities
• Stays current on competitive information
• Makes outbound calls to prospective, current and former customers, as directed
• Meets regularly with Supervisor to discuss sales performance
• Establishes action plan to improve sales skills
• Engaged in active participant in all sales training programs
• Superior Customer Service
• Greets customers with a smile
• Answers incoming Sales calls to MTA
• Processes additions, deletions, and changes with accuracy in accordance with customer requests and MTA policies
• Receives customer payments of cash, checks, debit cards, credit cards, and other MTA approved forms of payments at specified retail locations
• Process appropriate customer credits due to MTA error, promotional, retention or under direction of MTA management
• Completes daily bank deposits and sales summaries accurately in specified retail locations
• Distributes proper equipment and materials to customers in office
• Performs special projects including, but not limited to, web hits, CS call backs, CS requests, voicemail messages, audit reports, and service orders
• Maintains local office inventory of communications equipment and office supplies to ensure proper inventory levels to meet demands
• Responds and resolves customer inquiries and complaints via approved mediums
• Follows established processes and procedures to ensure technical accuracy
• Performs duties independently and expeditiously while following MTA guidelines
• Builds and improves customer satisfaction, loyalty, trust, and confidence in MTA
• Analyzes situations and accurately recommends or implements effective solutions
• Teamwork
• Projects positive attitude
• Supports team environment in department
• Interacts with other departments to promote sales and excellent customer service
• Participates in departmental and or company meetings
• Assists with training of new SCs on products and procedures
• Works toward increasing overall productivity
• Performs special projects as directed by Supervisor
• Professional Growth
• Stays informed on new service offerings, rates and tariffs
• Manages time effectively
• Remains current on MTA standards and procedures for processing
• Attends product and process training for professional development
• Identifies areas that need improvement in customer meetings and calls
• Meets regularly with Supervisor to discuss sales performance
• Establishes action plan to improve sales skills when directed

The Sales Consultant is also responsible for other duties as assigned.

KNOWLEDGE, ABILITES and SKILLS

• Takes initiative to sell
• Overcomes objections and closes the sales
• Likes to interact with prospective and current customers
• Displays initiative and resourcefulness in assisting customers
• Able to calm angry customers
• Good customer etiquette, including friendliness and politeness
• Pleasant speaking voice with clear articulation
• Active listener
• Superior communication skills, both oral and written
• Excellent skills in organization, multi-tasking, follow through, time management, and attention to details
• Able to type with proficiency and accuracy using MTA approved software programs
• Familiarity with office machines, such as 10-key calculators, copiers, printers, telephones, scanners, faxes, and personal and networked computers
• Dresses professionally in accordance with the MTA policy
• Attends work on a regular basis and on time in accordance with the MTA attendance policy