Job Summary
Sales & Client Success Manager
Noor Esthetique and Wellness Center
Part- time/ Full Time
In-Person | Sterling, VA, United States
Reports To: Medical Director
At Noor, we are a premier medspa and wellness clinic dedicated to delivering exceptional results and personalized care through aesthetic, regenerative, and holistic treatments. Our team of medical providers and wellness professionals offers industry-leading services including injectables, laser therapies, hormone balancing, skincare, body sculpting, and IV therapy.
We are seeking a Sales & Client Success Manager to help lead client engagement, optimize patient satisfaction, and drive revenue growth. This is a dynamic, relationship-driven role at the heart of our client experience.
The Sales & Client Success Manager serves as the central liaison between the clinic and our valued clients. This role combines front-end consultative selling with back-end relationship nurturing, ensuring that every client receives exceptional service, care continuity, and maximized treatment value.
Conduct consultations to recommend treatment plans based on client goals
Meet or exceed monthly sales targets (e.g., service packages, memberships, retail)
Upsell and cross-sell treatments based on outcomes, seasonal offerings, and trends
Track and manage leads from marketing campaigns, events, and referrals
Analyze sales performance and provide input on pricing, promotions, and service bundling
Build long-term relationships with clients through follow-up calls, emails, and in-person touch points
Monitor client satisfaction and resolve concerns quickly and professionally
Track treatment outcomes and ensure consistent scheduling for optimal results
Guide clients through pre/post-treatment instructions and FAQs
Maintain CRM or EMR notes on client preferences, history, and feedback
Collaborate with front desk and provider team to streamline scheduling and treatment flow
Provide concierge-style support by assisting practitioners during procedures to ensure a seamless and elevated client experience.
Prepare weekly/monthly reports on client retention, revenue, and performance KPIs
Provide input on inventory trends related to sales
Represent the clinic during community events, open houses, or virtual consultations
2+ years in sales, client relations, or business development — preferably in medspa, aesthetics, luxury health/wellness, or concierge medicine
Knowledge of treatments such as Botox/ Dysport, laser services, RF microneedling, IV therapy, etc. (preferred, not required)
Excellent verbal and written communication skills
High EQ with a passion for health, beauty, and client care
Organized, tech-savvy (experience with EMR/CRM tools), and goal-driven
Professional presence with a customer-first attitude
Competitive base salary + uncapped commission
Employee discounts on treatments and retail products
Paid training and continuing education opportunities
Bonus opportunities for performance and referrals
Health/wellness benefits (if applicable)
Send your resume and a short cover letter to info@glowwithnoor.com. Please include “Sales & Client Success Manager – [Your Name]” in the subject line.