Sales & Client Experience Coordinator
Tucked & Tidy Somerset County, NJ Full-Time, In-Office
About Us
Tucked & Tidy is a relationship-driven home cleaning company serving busy households across Somerset County and surrounding areas. We're built on trust, consistency, and genuine care -- for our clients and our team.
The Role
This is a sales role first. You'll spend most of your day on the phone -- turning inquiries into booked clients, following up with leads, and making sure every caller feels heard and taken care of.
The right person for this role loves talking to people but knows how to keep a conversation focused and moving. They're upbeat and warm without being chatty, efficient without feeling rushed, and genuinely care about helping people -- not just closing a call.
You'll be trained through our in-house sales program. Strong customer service experience and the right personality matter more than a polished sales background.
About 20% of the role involves light office support -- supply inventory, invoicing, deposits, and in-person onboarding logistics -- handled during quieter moments in the day.
This is NOT the right fit if you prefer a behind-the-scenes admin role or would rather avoid the phone.
You Are
Upbeat, warm, and genuinely people-oriented
A strong active listener who can quickly identify what someone needs
Calm and confident -- not rattled by stressed or emotional callers
Efficient and focused -- you connect, guide, close, and move on
Highly organized with a real system for managing follow-ups and tasks
Comfortable being measured on conversion and booking metrics
Tech savvy and a quick learner
Responsibilities
Answer inbound calls, texts, emails, and online inquiries
Guide prospective clients through quoting and booking
Follow up persistently with open leads
Handle client concerns with warmth and professionalism
Collect deposits and process invoices at booking
Maintain organized client records
Monitor supply inventory and coordinate restocking
Support in-person new hire onboarding logistics
Qualifications
Customer service experience required -- retail, hospitality, call center, or similar
Some sales experience preferred; full training provided
Excellent phone presence -- warm, clear, easy to listen to
Highly organized with strong follow-through
Tech savvy; able to learn new software quickly
Compensation & Benefits
$28/hour to start
Uncapped performance incentives
Paid training
PTO eligibility
Monday-Friday, 8:00 AM-5:00 PM -- no nights or major holidays
If you have a great phone voice, love people, and thrive in a fast-moving environment -- we'd love to hear from you.