Sales Clerk

Mission Statement

To advance the health and wellbeing of our community with a compassionate and caring spirit.

Position Summary

The Sales Clerk is responsible for delivering outstanding customer service while assisting customers with gift shop and sundry item purchases. This role supports daily gift shop operations including sales transactions, merchandising, inventory support, store cleanliness, and cash handling. The Sales Clerk also assists with volunteer support and provides departmental assistance as needed to ensure a welcoming and positive experience for patients, visitors, and staff.

Essential Duties and Responsibilities

• Open and prepare the gift shop for daily operations.
• Close the gift shop, complete daily sales reports, and prepare deposits accurately.
• Greet every customer warmly and provide exceptional customer service throughout each interaction.
• Ring up purchases accurately using cash register and credit card systems.
• Handle merchandise returns in accordance with store policies and procedures.
• Unpack, inspect, price, security tag, and stock new merchandise.
• Maintain attractive merchandise displays and organized shelving.
• Water and maintain in-stock flowers and plants and coordinate replacement orders as needed.
• Dust, clean, and straighten the store to maintain a neat and welcoming environment.
• Assist with training and supervising volunteers as assigned.
• Support other departments and special projects as needed.
• Maintain confidentiality and professionalism in all interactions.
• Follow organizational policies, procedures, and safety standards.

Education Requirements

Experience Requirements

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal communication skills.
• Ability to communicate effectively in person and via telephone.
• Ability to count change accurately and calculate pricing.
• Ability to exercise sound judgment and enforce gift shop policies professionally.
• Working knowledge of Microsoft Outlook and Excel.
• Ability to operate a cash register, credit card machine, calculator, computer, copier, printer, and fax machine.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Ability to work independently and as part of a team.