Sales Business Development Representative (BDC)

Advantage Auto Group is committed to creating an exceptional work environment because we know our employees are our greatest asset. Thanks to our incredible team, we’ve earned numerous industry awards and continue to grow year after year.

We are currently seeking a Sales Business Development Representative (BDC) to join our call center team. This role plays a key part in the customer experience by supporting service customers with appointment scheduling, vehicle updates, and retention efforts.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment with a strong focus on customer satisfaction.

Key Responsibilities

• Follow scripts and dealership guidelines on all inbound and outbound calls
• Answer incoming calls promptly, professionally, and with a customer-first mindset
• Accurately enter and maintain customer information in the CRM system
• Schedule service appointments in accordance with dealership policies
• Maintain balanced appointment distribution across the schedule

Outbound call responsibilities include (but are not limited to):

• No-show follow-ups

• Appointment confirmations

• Lead follow-ups

• Daily task list completion

• Complete 125 outbound calls per day

• Achieve a goal of 5–7 appointments set per day

• Meet or exceed daily, weekly, and monthly performance goals

• Maintain professionalism, reliability, and a positive attitude at all times

• Perform additional duties as assigned

Qualifications

• Previous call center, BDC, or customer service experience preferred (automotive a plus)
• Strong communication and phone skills
• Ability to multitask and stay organized in a high-volume environment
• Basic computer skills and CRM experience preferred
• Driven by goals, performance, and results

Why Join Advantage Auto Group?

• Competitive pay structure
• Growth opportunities within a rapidly expanding organization
• Supportive and team-oriented work environment
• Opportunity to be part of an award-winning dealership group