Sales BDC Representative

OverviewThe Sales BDC Representative manages inbound and outbound customer communications to generate appointments and leads for the sales department. This role plays a vital part in the customer's first impression of the dealership, ensuring prompt and professional follow-up that drives showroom traffic and online engagement.ResponsibilitiesManage inbound and outbound customer inquiries via phone, email, and other internet based communication systemsAnswer product and service questions received via phone and/or internetRespond promptly to customer inquiries and follow up on leads to ensure satisfactionFollow up on leads in a timely fashionConfirm appointments each day in a timely fashionSchedule sales appointments and ensure customers have a seamless experience by working in partnership with dealership salespeopleMaintain and update customer records in the CRM systemWork closely with the sales team to provide accurate information to customersBe available to respond to phone and email inquiries in a professional, well-spoken mannerDemonstrate dependability and attention to detailDisplay good time management skills by being productive with your timeDisplay a sense of competitiveness and desire to do well in your roleRequirementsOpen availability including evenings and weekendsClean driving recordValid California driver's licenseAbility to obtain a sales license from the DMVClean background checkQualificationsHigh school diploma or equivalentPrevious experience in a similar role a plusBenefitsPaid time off (PTO) for vacation, personal, and sick daysMatching contribution to 401K retirement savings planEmployee discount on vehicle purchases, servicing, and partsMedical, dental, and vision insurance coverage for you and your eligible dependentsLife insurance for added peace of mindCertified DailyPay partnerEmployee Assistance ProgramBonus opportunitiesSalary Description$40,000-$80,000 annually#J-18808-Ljbffr