Sales Associate-Retail

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure.

At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork - where every team member plays a role in shaping our brands legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, wed love to have you on our journey.

NATURE & SCOPE

We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.

WHAT WERE LOOKING FOR

To be successful, youll need to possess:

• Retail experience, preferably in apparel
• Demonstrated ability to develop relationships with customers
• Experience with understanding retail operation concepts, such as:
• Maintaining store standards
• Cash handling
• Merchandise presentation
• Self-starter and uses good judgment in all situations
• Excellent presentation skills in a retail environment
• Upbeat, optimistic, passionate, and friendly
• Ability to understand the needs of the customer
• Ability to build buy-in to an idea, a decision, an action, a product, or a service

THE IMPACT YOULL HAVE

This is an opportunity to shape our companys future by:

• Displaying a "customer comes first" attitude
• Ensuring that customer loyalty is built and maintained
• Resolving customer issues effectively at store level in a timely and positive manner
• Being a team player and contributing to the stores success
• Performing POS point of sales transactions and merchandising tasks, such as:
• Receiving shipment
• Replenishment
• Price markdowns
• Fitting room upkeep
• Keeping current on our product and service updates
• Ensuring the store is visually appealing, contributing to company standards through:
• Product presentation
• Replenishment
• Store housekeeping
• Store maintenance
• Visual displays
• Adhering to all Loss Prevention policies as per guidelines and policies

SOUND LIKE YOU? APPLY NOW

Wed like to thank everyone who applies, but we can only contact applicants who are most qualified. At Roots, we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canadas diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply even if you dont meet every listed requirement.

ACCOMMODATIONS AND TECHNOLOGY-ASSISTED TOOLS

Accommodations are available for applicants throughout the recruitment process. Please note that Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

SALARY RANGE

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.