Department: Store Operations / Sales Floor
Reports To: Store Manager / Assistant Store Manager
The Sales Associate is responsible for providing exceptional customer service and contributing to the overall success of the store. This
role includes assisting customers with product selection, maintaining a clean and organized sales floor, processing transactions, and promoting store promotions and loyalty programs. Sales Associates are expected to be friendly, knowledgeable, and enthusiastic team players who are passionate about helping customers.
Greet customers warmly and offer assistance in finding products.
Provide knowledgeable and personalized product recommendations.
Keep plants organized, watered and priced.
Process transactions accurately using the POS system, including handling cash and credit card payments.
Promote in-store promotions, special events, and loyalty programs.
Assist with stocking, restocking, and live goods organization.
Support loss prevention efforts by monitoring for suspicious activity and reporting concerns.
Respond to customer inquiries and resolve complaints professionally.
Collaborate with team members to achieve sales goals and ensure a positive store environment.
Perform other duties as assigned by management.
High school diploma or equivalent preferred.
Previous retail or customer service experience is a plus.
Strong communication and interpersonal skills.
Friendly, helpful, and customer-focused attitude.
Basic math and computer skills.
Ability to stand, walk, lift, and move merchandise up to 40 lbs.
Part-time or full-time schedule based on store needs. Availability on mornings, weekends and holidays is required.
Employee discounts
On-the-job training
Opportunities for growth and advancement
A supportive and team-oriented work environment
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.