This role is essential in ensuring smooth loan processing, maintaining high customer satisfaction, and enhancing the overall efficiency of a sales team. You will also play a vital role in keeping the loan officers on track with their appointments and tasks.
Key Responsibilities:
Income Analysis: Work up borrower income calculations to ensure accuracy for loan qualification.
File Preparation: Ensure loan applications are complete and accurate, including borrower details, eConsent, and supporting documents.
Document Management: Collect, review, and organize initial and follow-up documents upfront and at CLA to identify and address potential issues early.
Loan Processing: Assist with RESPA compliance when loans are under contract and help process refinances by working up numbers.
Client Interaction: Meet clients in person as needed for disclosures or eConsent assistance.
Follow up with pre-qualified borrowers regularly to keep them engaged and informed.
Communication: Send timely emails to buyer's agents with pending items for CTC to expedite the process. Communicate updates and requests clearly and professionally to all parties involved.
Loan Applications: Take loan applications over the phone and prepare them for the loan officer to finalize pre-qualifications.
Credit Repair Assistance: Guide clients through credit repair strategies to improve their loan eligibility.
LSU Preparation: Draft and send Loan Status Updates (LSUs) as required.
Time Management: Time block specific days to ensure consistent follow-up with borrowers and manage workflow effectively.
Scheduling and Reminders: Assist Loan Officers by scheduling their appointments and tasks.
Send reminders to ensure all meetings, deadlines, and tasks are met on time.
Technology Utilization: Demonstrate proficiency with technology tools, including Microsoft Office Suite, loan origination systems (LOS), and ChatGPT, to streamline communication, enhance productivity, and improve efficiency.
Receptionist: Coverage for the front desk as needed.
Other duties as assigned.
Qualifications:
Language Skills: Bilingual proficiency (English and Spanish).
Experience: Prior experience in the mortgage or real estate industry is a plus.
Technical Skills:
Fluency with modern technology, including ChatGPT and other AI tools, to enhance workflow and communication.
Familiarity with loan origination systems (LOS) and proficiency in Microsoft Office Suite.
Communication: Excellent verbal and written communication skills.
Customer Service: Ability to build rapport with clients and maintain professionalism under pressure.
Detail-Oriented: Strong attention to detail and ability to manage multiple priorities.
Team Player: Ability to collaborate effectively with loan officers, agents, and clients.
Work Environment:
In Office (Tucson, AZ)
Physical Demands:
Dexterity of hands to operate a computer keyboard.
Reaching overhead above the shoulders and horizontally bending at the waist, climbing, kneeling, and stooping for installation of hardware and more.
Hearing and speaking to communicate and provide information to others.
Prolonged periods sitting at a desk and working on a computer.