JOB PURPOSE: Provide customer service and support for sales representatives and customers.
ESSENTIAL JOB FUNCTIONS:
1. Customer service via telephone and email.
2. Generate sales orders, picture presentations, and reports.
3. Collaborate with other departments with regards to return authorization requests, shipping schedules, costs and any others as directed.
4. Review daily shipping schedule to follow up on orders shipped and those on credit hold or have not shipped yet.
5. Assist in selection of representative samples and preparation of samples on trays to send to representatives.
6. Provide job task backup support in all critical business areas as outlined by Paris 1901 Inside Sales Manager
7. Merchandise jewelry and photograph for social media outlets.
8. Assist with organizing and driving to trade shows, jewelry events, and customer visits.
9. Assist with inventory management including maintenance and preparation for Inventory Control activities such as bin stock and projections as needed. Also includes awareness and escalation of low stock items.
10. Collect on outstanding invoices as needed
11. Perform bi-weekly reviews of accounts receivable reports
12. Assist Accounting team with overdue receivables collection as needed
13. Must be able to travel ~10% of the year to accommodate tradeshow schedule
KNOWLEDGE, SKILLS AND ABILITIES:
1. Bachelor’s degree or equivalent strongly preferred.
2. 3+ years customer service experience required. Jewelry knowledge a plus.
3. Ability to communicate (orally and in writing) in a professional manner to both internal and external customers.
4. Competent computer skills to perform essential functions. Strong Excel skills a must.
5. Creativity, initiative, and flexibility are essential.
6. Ability to correspond with customers to collect payments