Sales and Service Supervisor

The Sales & Service Supervisor leads a team of Account Executives responsible for managing customer relationships, order execution, and revenue growth. This role serves as the primary resource for the team, providing day -to -day guidance, coaching, and support while ensuring customers receive exceptional service throughout the transportation process.<\/span>
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The ideal candidate is a hands -on leader who thrives in a fast -paced environment, can effectively manage escalations, and is passionate about developing people while driving operational performance.<\/span>
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Key Responsibilities<\/span>
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Team Leadership<\/span>
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• Lead, coach, and develop a team of Account Executives to achieve service, sales, and performance goals.<\/span>
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• Conduct regular one -on -one meetings, performance reviews, and ongoing coaching sessions.<\/span>
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• Provide guidance on customer issues, order management challenges, and daily operational needs.<\/span>
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• Support onboarding and training of new team members while reinforcing best practices.<\/span>
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  Customer Service & Escalations<\/span>
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  • Act as the primary escalation point for complex customer concerns and service -related issues.<\/span>
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  • Ensure timely, accurate communication and resolution of customer requests.<\/span>
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  • Promote a customer -first culture focused on responsiveness, accountability, and follow -through.<\/span>
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  • Partner with operations, carriers, and other stakeholders to resolve service disruptions and delivery challenges.<\/span>
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    Operations & Performance<\/span>
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    • Monitor team workload, open orders, and service queues to ensure efficient execution.<\/span>
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    • Track key performance metrics and identify opportunities for improvement.<\/span>
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    • Ensure accurate order entry and compliance with established processes and procedures.<\/span>
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    • Drive continuous improvement initiatives that enhance customer experience and operational efficiency.<\/span>
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      Sales Support<\/span>
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      • Assist Account Executives in managing key accounts and identifying opportunities for growth.<\/span>
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      • Support customer retention efforts through proactive issue resolution and relationship management.<\/span>
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      • Reinforce effective sales, negotiation, and customer communication practices.<\/span>
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        Requirements<\/h3>

        • Associate's or Bachelor's degree preferred; equivalent experience considered.
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        • 2+ years of leadership, customer service, sales, or logistics experience.
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        • Transportation, logistics, or supply chain experience preferred.
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        • Proven ability to lead, coach, and motivate a team.
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        • Strong customer service and problem -solving skills.
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        • Proficiency with Microsoft Office, particularly Excel.
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        • Experience with CRM, order management, dispatching, or transportation systems preferred.
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          Key Competencies<\/span>
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          • Leadership and team development
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          • Customer relationship management
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          • Conflict resolution and escalation management
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          • Organization and prioritization
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          • Strong verbal and written communication
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          • Decision -making in a fast -paced environment
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          • Operational and process improvement mindset
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