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Sales and Service Manager

Limitless Walls LLC

King, NC

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Customer Conversion, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Service Management, Customer Service Tools, Customer Support/Service, Customer Training, Customer/Client Research, Detail Oriented, Follow Through, Inside Sales, Leadership, Operational Improvement, Organizational Skills, Performance Analysis, Performance Metrics, Policy Development, Pre-Sales, Presentation/Verbal Skills, Product Pricing, Purchasing/Procurement, Sales, Sales Management, Sales Pipeline, Scripting (Scripting Languages), Team Lead/Manager, Time Management, Trend Analysis, Up-Selling, Website Conversion, Writing Skills, eCommerce, eCommerce (B2X) Marketing, eCommerce Sales
LOCATION
King, NC
POSTED
30+ days ago
Benefits:
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Opportunity for advancement
  • Paid time off

Customer Service & Sales Manager (Ecommerce)


Position Overview
The Customer Service & Sales Manager oversees all ecommerce customer interactions, from pre-sale questions and quotes to order support and post-purchase follow-up. This role is responsible for driving revenue through excellent customer experiences while managing and developing a team of two customer service agents. The ideal candidate is both customer-obsessed and sales-minded, with strong leadership and process-building skills.


Key Responsibilities


  • Manage all incoming ecommerce customer inquiries via email, phone, chat, and other channels

  • Oversee customer quotes, sales conversations, and order support to ensure timely, accurate responses

  • Drive conversion by guiding customers through product selection, pricing, and purchasing decisions

  • Lead, train, and manage two existing customer service agents, including scheduling, performance coaching, and accountability

  • Establish and optimize customer service and sales processes, scripts, and workflows

  • Monitor key performance metrics such as response time, conversion rate, customer satisfaction, and revenue influenced

  • Act as the escalation point for complex customer issues or high-value sales opportunities

  • Collaborate with marketing, ecommerce, and operations teams to improve the customer experience and sales funnel

  • Identify customer feedback trends and recommend improvements to products, policies, and website experience

Qualifications


  • 3+ years of experience in ecommerce customer service and/or inside sales

  • Previous people-management or team-lead experience required

  • Strong sales mindset with the ability to close and upsell when appropriate

  • Excellent written and verbal communication skills

  • Experience with ecommerce platforms, CRM systems, and customer service tools

  • Highly organized with strong attention to detail and follow-through

  • Ability to balance day-to-day customer interaction with team leadership and strategy

What Success Looks Like


  • Faster response times and higher customer satisfaction

  • Improved quote-to-sale conversion rates

  • A well-trained, motivated customer service team

  • Consistent, professional customer experiences across all ecommerce touchpoints


About the Company

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Limitless Walls LLC