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Sales and Marketing Representative

SERVPRO Team Friermuth

Kennewick, WA

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JOB DETAILS
SALARY
$1–$2 Per Hour
SKILLS
Business Development, Business Solutions, Business-to-Business (B2B), Candidate Screening, Coaching, Communication Skills, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Training, Dental Insurance, Develop and Maintain Customers, Door-to-Door Sales, ERP (Enterprise Resource Planning), Emergency Response, Exceeded Sales Goal, Federal Laws and Regulations, Follow Through, Health Insurance, Insurance, Interpersonal Skills, Leadership, Legal, Marketing, Meet Sales Quota, Network Routing, Networking Events, Project Tracking, Property Management, Sales, Sales Operations, Sales Prospecting, State Laws and Regulations, Training/Teaching, Vision Plan
LOCATION
Kennewick, WA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

If you’re energized by building relationships, enjoy being out in the community, and want a role where your effort directly drives results, this is a fun, rewarding, and challenging opportunity. As a Sales & Marketing Representative (SMR), you are the face of SERVPRO in the market—connecting with clients, opening doors, and helping businesses and property owners recover when it matters most.
 
Why This Role Is Exciting
  • People-first, relationship-driven work – You’ll spend your days meeting business owners, property managers, insurance professionals, and community leaders.
  • Visible impact – Your work directly contributes to growth, customer trust, and rapid response when emergencies occur.
  • Professional growth – Ongoing coaching, training, and development in sales, marketing, and the restoration industry. 
Our Team Culture & Core Values
 
At SERVPRO Team Friermuth, culture matters. We believe strong results come from strong people who are aligned around shared values. Our Sales & Marketing Representatives are expected to live these values every day—internally with teammates and externally with clients and partners.

Heart & Hustle – Give Your Best - We show up prepared, motivated, and ready to put in the work. This role rewards effort, consistency, and a positive attitude.
Accountability – Own the Outcome - We take responsibility for our actions, follow through on commitments, and measure success by results—not excuses.
Alignment – One Team. One Mission. Zero Excuses. Teamwork Wins. - Sales, operations, and leadership work together. You are never on an island—we win as a team.
Positivity – Here to Help - We approach challenges with optimism and professionalism, especially when our clients are experiencing stressful situations.
Integrity – Do What Is Right - Trust is everything. We do the right thing for clients, partners, and each other—always.
 
If you want a role where culture is real, expectations are clear, and performance is recognized, you’ll feel at home here.
 
Role Summary
 
The Sales & Marketing Representative is responsible for promoting and selling SERVPRO services within an assigned territory. This role focuses on growing and developing a customer base using a structured route-selling approach—identifying new prospects, strengthening existing relationships, and consistently following up to exceed sales goals. You will leverage SERVPRO’s industry-leading tools, including Key Differentiators and the Emergency Ready Program (ERP), to educate clients and position SERVPRO as their trusted restoration partner.
 
What You’ll Do
 
Business Development & Sales
  • Build and manage a strong referral network through daily route visits and relationship-building activities
  • Execute a consistent contact business development cycle and track progress
  • Develop and achieve individual sales objectives aligned with company goals
  • Monitor and follow up on referred jobs to ensure client satisfaction and service excellence
Marketing, Events & Community Involvement
  • Coordinate and participate in client appreciation, entertainment, and networking events
  • Participate in professional associations and industry networking activities 
What We’re Looking For
  • Minimum 2 years of business-to-business sales experience, preferably in a service-based industry
  • Strong interpersonal, communication, and relationship-building skills
  • Results-driven mindset with strong organization and follow-through
  • Comfort using CRM systems and standard business software
  • Experience in restoration, insurance, or commercial services is a plus (but not required) 
  • Ability to successfully complete a Servpro required background check and drug screen subject to applicable law. 
About SERVPRO
 
SERVPRO is a trusted leader in cleanup and restoration services, helping homes and businesses recover from fire, water, mold, and other disasters. Each SERVPRO franchise is independently owned and operated, combining the strength of a national brand with local expertise and care.
 
If you enjoy connecting with people, thrive on challenge, and want a career where your work truly matters, we’d love to hear from you.
 
Benefits
SERVPRO Team Friermuth offers:
  • Dental insurance- Available day 1
  • Health insurance- Available day 1, with 5 different plans to select from
  • Vision insurance- Available day 1
  • 401(k) after 1 year with 4% employer match
  • Health savings account
  • Paid sick leave
  • 1 week paid vacation time
  • 6 paid holidays throughout the calendar year after 90 days
  • Employee referral program
  • Career path planning and training
  • Employee recognition programs
Base + Commission:
This position offers a base salary plus a commission structure of 1-2% on gross revenue collected from generated direct referrals. 
Salary range listed refers only to the base salary portion of pay package
 
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

About the Company

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SERVPRO Team Friermuth