Sales and Marketing Manager

Role Purpose: The role of Sales and Marketing Manager is to support the sales team and facilitate the coordination of sales activities for a specific . Technological ProficiencyBasic working knowledge of our Customer Relationship Management (CRM) SoftwareWorking knowledge of our Reservation and booking software.

Benefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:
The role of Sales and Marketing Manager is to support the sales team and facilitate the coordination of sales activities for a specific 
location at Uptown Alley. This role plays a crucial part in ensuring smooth and efficient operations within the sales 
department and contributes to achieving sales targets and objectives.
 
Key Responsibilities:

• Strategic and Financial Management
  •  Assist in maintaining sales collateral, promotional materials, and inventory for the specific location 
  •  Support the sales team in preparing sales forecasts, budget reports, and other administrative tasks as needed. 
  •  Help ensure that sales processes and procedures are followed consistently and efficiently. 
  •  Provide administrative support to the sales team, including preparing sales materials, documents, and 
    presentations. 
• Operational Management
  •  Maintain accurate and up-to-date records of client information, bookings, and sales activities using CRM 
    systems or other databases. 
  •  Prepare contracts, agreements, and other documentation related to bookings, ensuring that all necessary 
    paperwork is completed accurately and in a timely manner. 
  •  Assist in tracking sales performance, generating reports, and analyzing data to identify trends and 
    opportunities for improvement. 
  •  Communicate with the sales team to relay client feedback, address operational issues, and resolve any 
    challenges that may arise during the booking process. 
  •  Assist in managing bookings for events, parties, and group outings at the specific location. 
• Staff Management 
  •  Act as a liaison between the sales team and other departments, facilitating communication and ensuring that 
    all parties are informed and aligned. 
  •  Liaise with internal departments, such as operations and catering, to ensure that bookings are executed 
    smoothly and according to client expectations. 
• Customer Service
  •  Serve as a point of contact for clients, providing assistance and support throughout the booking 
    process. 
  •  Communicate with clients to confirm details, address inquiries or concerns, and provide updates 
    on the status of bookings. 
  •   Build and maintain positive relationships with clients to encourage repeat business and referrals. 

Education & Qualifications:

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up tp fifty hours per week.
• Able to lift up to 50 lbs, Able to stand for long periods of time.
• Desirable - AA or BA in business management or relevant discipline.

Experience:

• Minimum 1-2 years experience with an FEC or restaurant in a managerial or leadership position. 
• Experience in a high-volume environment.
• Desirable - Previous experience at an FEC or restaurant 

Skills & Competencies:

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail
• Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology. 
• Technological Proficiency
  • Basic working knowledge of our Customer Relationship Management (CRM) Software
    • Working knowledge of our Reservation and booking software.
  • Working knowledge of our Point-of-Sale (POS) System
• Intermediate skills with Microsoft office, and Windows based PCs
  • Intermediate payroll and HRIS platform understanding 
  • Desirable - Social media proficiency 

Personal Qualities:

•  Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.

Languages:

• English
• Desirable - Spanish

Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Payroll, Administrative Support Teams
Supports & Engages With: Manager Assistants, FOH, BOH, Guests