Next Level Solutions is recruiting on behalf of an established, locally owned residential cleaning company that has been serving the Baton Rouge community for over 40 years.
This is a high-quality, premium service provider—not a high-volume cleaning company—focused on delivering exceptional customer experiences and long-term client relationships.
We are seeking a sales-driven, organized professional who can confidently manage customer interactions, close new business, and keep daily operations running smoothly.
Bonus/Commission structure tied to sales performance
Monday – Friday, 7:30 AM – 4:30 PM (1-hour lunch)
The role is on-site in Baton Rouge, LA.
KEY RESPONSIBILITIES
Sales & Revenue Generation (Primary Focus)
Answer inbound calls and convert inquiries into booked services
Upsell additional services to existing customers
Proactively reach out to past customers to generate new bookings
Monitor the schedule and take initiative to fill open time slots
Work toward monthly sales and booking goals (bonus eligible)
Scheduling & Operations Coordination
Manage and adjust daily schedules for cleaning teams
Handle last-minute changes, including call-outs and rescheduling
Ensure jobs are properly staffed and schedules are optimized
Work closely with the Operations Manager to resolve daily issues
Customer Experience & Retention
Serve as the primary point of contact for customers
Handle complaints and service concerns professionally
Maintain strong customer relationships, especially with recurring clients (approximately 60% of business)
Update customer notes and preferences to ensure consistent service
Administrative Support
Manage job entries and updates within CRM system
Maintain internal scheduling tools and notes
Track service issues, feedback, and job details
Close out jobs and ensure accurate documentation
WHAT WE’RE LOOKING FOR
Required
Proven sales experience (any industry) – including upselling and some cold calling of former clients.
Strong communication and phone skills
Ability to multitask in a fast-paced, reactive environment
Comfortable handling both sales and operational responsibilities
Tech-savvy and able to learn new systems
Preferred
Experience in inside sales, call center, or service-based businesses
Scheduling or dispatch experience
Bilingual (Spanish preferred)
Important Role Requirements
Must be comfortable around animals (dogs and pets are common in both the office and customer homes)
Must be willing and physically able to participate in hands-on training with cleaning teams (first few days) and on an as needed basis for emergency situations.
Must have a valid driver’s license and clean driving record (occasional use of company vehicle)
Benefits & Time Off
Paid time off with accrual based on tenure
Bonus opportunities tied to performance
Access to supplemental healthcare options
Supportive, team-oriented work environment
Ongoing training and development
Why This Opportunity Stands Out
Join a well-established 40+ year local business with a strong reputation
High-impact role with direct influence on company revenue and daily operations
Work closely with ownership and leadership
Opportunity to grow with a business expanding into new areas
Ideal Candidate Profile
This role is best suited for someone who:
Enjoys closing sales and talking to customers
Takes initiative and doesn’t wait to be told what to do
Can stay organized while juggling multiple priorities
Thrives in a small business, team-oriented environment