Sale Operations Analyst - Americas (Hybrid)

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Job Title: Sale Operations Analyst - Americas (Hybrid)

Posting Start Date: 7/2/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable distribution of power, signal, and data across industries including transportation, energy, industrial applications, and data communications. With more than 85,000 employees across 140+ countries, TE partners with customers to solve the world's toughest engineering challenges. At TE, every connection counts.

Position Summary

The Sales Operations Process Analyst, Americas is a Commercial Sales Operations role responsible for executing and supporting the standardization, documentation, and continuous improvement of commercial processes across the Americas Sales Operations organization.

Reporting to the Sales Operations Manager, Commercial Excellence - Americas, this role enables consistent commercial execution by translating defined priorities into practical workflows, standard work, and system-aligned processes.

This role initially focuses on Customer Care and Order-to-Cash (OTC) processes, with the expectation to expand in scope to support broader Sales Operations processes.

This role does not own commercial process strategy or governance, but instead supports execution, adoption, and adherence through process, systems, and data support.

Key Responsibilities

Commercial Process Execution

• Improve Customer Care, OTC, Sales Support, and Service processes.
• Standardize workflows and document process requirements.
• Identify inefficiencies and implement approved improvements.
• Support alignment across Sales, Customer Care, and Operations.

Process Standardization & Documentation

• Create and maintain SOPs, work instructions, process maps, and training materials.
• Ensure documentation aligns with SAP, Salesforce, and quality standards.
• Promote process compliance through communication and follow-up.

Data & Performance Support

• Monitor process performance metrics and trends.
• Identify gaps, risks, and improvement opportunities.
• Support reporting enhancements with process insights.

Systems & Tools Enablement

• Support commercial process execution in SAP and Salesforce.
• Participate in testing and validation of system enhancements.
• Ensure process and system changes remain aligned.

Change Management & Adoption

• Support deployment of new processes, tools, and enhancements.
• Lead onboarding and process training for Customer Care and Sales Operations.
• Provide ongoing coaching, reinforcement, and process guidance.
• Identify adoption risks and support cross-functional alignment with leadership and enablement teams.

What your background should look like:

Required Qualifications

• Bachelor's degree in Business, Operations, or related field (or equivalent experience)
• 3-5 years of experience in: Sales Operations | Customer Care/Order Management | Commercial Operations
• Experience working with SAP and Salesforce (SFDC) or similar systems
• Strong understanding of Order-to-Cash (OTC) and customer service processes
• Experience developing and documenting standard work and process documentation
• Strong analytical and problem-solving skills

Preferred Qualifications

• Experience with process improvement methodologies (LEAN, Six Sigma)
• Experience supporting system enhancements, testing, or transformation initiatives
• Experience in manufacturing or B2B commercial environments
• Exposure to operational reporting or dashboards

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $86,000 - $107,400 $xxx - xxx (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Locations:

8000 PURFOY ROAD

FUQUAY - VARINA, North Carolina 27526

United States

Posting City: Fuquay Varina

Job Country: United States

Travel Required: 25% to 50%

Requisition ID: 154944

Workplace Type: Hybrid

External Careers Page: Sales & Marketing

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