Amazon Web Services (AWS), Artificial Intelligence (AI), Best Practices, Business Solutions, Cloud Computing, Conferences, Consulting, Customer Escalations, Customer Support/Service, DevOps, Establish Priorities, Identify Issues, Identity Data Management, Java, Jenkins, Knowledge Transfer, Market Trend Analysis, Mentoring, Microsoft Windows Azure, Pre-Sales, Problem Solving Skills, Process Improvement, Product Support, Project Development, Project Planning, Project Tracking, Quality Metrics, Request for Proposals (RFP), Requirements Management, SQL (Structured Query Language), Sales Management, Service Delivery, ServiceNow, Single Sign-On (SSO), Skype, Technical Presentation, Technical Recruiting, Telephone Skills, Test Case, Test Plan/Schedule, Testing, Time Management, Use Cases, WebEx